M610i

Mark K posted this 06 September 2019

Hello
there is a dinosaur M610i, you need to revive.
I know the IP, but the username and password are lost, can you help with the recovery?

1 Comments

Ranjith kumar posted this 06 September 2019

Hi Mark,

The default username of this unit is administrator, but for password reset we need to know the

firmware version running in the unit.

Please find the below KB article to setup the serial connection

https://kb.promise.com/search/?term=serial+connection

We are looking for the below info in the boot sequence which lists the firmware version like below,

-------------------------------------------------------------

Promise VTrak Command Line Interface (CLI) Utility

Version: 10.xx.2270.xx Build Date: May 20, 2014

------------------------------------------------------------

Kindly reach us by creating a web support case id at support.promise.com once you get the firmware

version.

Thank you,

Regards,

Promise Team