2 disks inside Pegasus R4 were killed by kids :(

  • Last Post 12 October 2020
Dmitry Monakhov posted this 11 October 2020

Hi guys!

Could you please help me - my kids opened 2 bays with HDD while my Pegasus R4 (4 disks RAID5) was under redundance check routine :(

Now these 2 disks are marked as "dead"

As I understand they should be OK because nothing was written. I'm right?

Is it possible to fix this problem?

King regards,


Ranjith kumar posted this 12 October 2020

Hi Dmitry,

In order to assist you on this, we need to analyse the subsystem report, 

Kindly get the report and create a web support case at support.promise.com where you can attach the report.

Steps to save the subsystem report:

- Open promise utility

- Click subsystem information icon on the top of the Promise Utility window

- Click the lock symbol on the left bottom corner of the screen to unlock the utility

- Click on save service report button to save the subsystem report.

Below is the Promise KB link to know how to attach files to the web support case:



Promise Team