In order to assist you on this, we need to analyse the subsystem report,
Kindly get the report and create a web support case at support.promise.com where you can attach the report.
Steps to save the subsystem report:
- Open promise utility
- Click subsystem information icon on the top of the Promise Utility window
- Click the lock symbol on the left bottom corner of the screen to unlock the utility
- Click on save service report button to save the subsystem report.
Below is the Promise KB link to know how to attach files to the web support case: