2 disks inside Pegasus R4 were killed by kids :(

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Dmitry Monakhov posted this 2 weeks ago

Hi guys!

Could you please help me - my kids opened 2 bays with HDD while my Pegasus R4 (4 disks RAID5) was under redundance check routine :(

Now these 2 disks are marked as "dead"

As I understand they should be OK because nothing was written. I'm right?

Is it possible to fix this problem?

King regards,

Dmitry

Ranjith kumar posted this 1 weeks ago

Hi Dmitry,


In order to assist you on this, we need to analyse the subsystem report, 

Kindly get the report and create a web support case at support.promise.com where you can attach the report.

Steps to save the subsystem report:

- Open promise utility

- Click subsystem information icon on the top of the Promise Utility window

- Click the lock symbol on the left bottom corner of the screen to unlock the utility

- Click on save service report button to save the subsystem report.

Below is the Promise KB link to know how to attach files to the web support case:

http://kb.promise.com/thread/how-to-attach-files-to-your-web-case/

Regards,

Promise Team

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