Intermittent power outage

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  • Last Post 09 July 2017
Bernhard Simon posted this 09 July 2017

When booting up Rimac the Pegasus would not switch on. Activated the on/off, no power up.Replaced the thunderbold cable and reconnected to AC power plug,still nothing.Left it for a while came back switched on again and it started to work.

This has happened intermittently in the past week. My theory is that something in the power supply is breaking down maybe a faulty capacitor. Ther are no error logs so logic circuitry is working.The unit is 2 years old so it is just about comming out of its warranty period.its never done this in the past untill now.

 

Hariprasad Velmurugan posted this 09 July 2017

Hi Bernhard,

For further investigation could you please attach the latest subsystem report to analyze.

please find the below steps to save the logs.

Open the promise utility then unlock the utility

Click on subsystem information in the Pegasus utility

Then click on save service report.
  

Once you saved the report. login to support.promise.com, If product is alreay register enter login credentials, if not click on new user to create an accounnt. After creating enter login credentialsto access the account  click on websupport at the top. click on open new support case select the product serial number  and enter the problem description  then click on attach to  upload the logs.

Regards

Hari

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