24 January 2019
just to keep you and other customers up to date.
There seems to be no solution from promise technology :-(.
"Thank you for sending us the data. We do see that there are issues on the connectivity of the application to the server on the mac in question. There are no issues with the driver as the volume is getting mounted and is accessible. So it appears to have issues on the operating system level. You can try checking for any pending updates on MAC and check it."
That's not what I hoped to hear from your support.
FIRST: It is NOT necessary to use the driver PromiseSTEX.kext to mount and access the drive.
SECOND: The problem is between the application and your apache-server i think– that has nothing to do with OS X-issues.
THIRD: It is very comfortable for promise technology to say: ahh, that's a problem of Apple and not us.
For me as a customer, it is the otters way round. My macbook is working flawless – with every SW from video editing to doing layouts with indesign. I expect from promise technology, the you are able to provide a software which it makes ALL customers able, to manage pegasus-hardware. I'm not the only one with this problem. Searching i.e Apple-Forums, you will find several customers over the last years wich had this problem.
FORTH: Finally it is a HTML-frontend you are using. What about webcam Pro? I can access the drive via http – is ist possible to login here and manage the drive?
Sorry, but I'm deeply disappointed...