Icon on desktop does not show

  • Last Post 19 October 2018
Louis Babin posted this 19 October 2018

The icon of Promise is not showing on the desktop.

However I can see it on the sidebar of the Finder window.

What should I do ?


arunkumar b posted this 19 October 2018

Hi Louis,

We are sorry for the inconvenience caused to you. 

Is this first time set up?

Please open support ticket at https://support.promise.com  to assist you better.In order to find the exact problem, please attach the latest subsystem report in the case.

Steps to save the subsystem report :

 1) Open Promise Utility.

2) Click subsystem information icon on the top of the window.

3) Click the lock symbol on the left bottom corner of the screen to unlock the utility.

4) Click on save service report button to save the subsystem report and attach it to this case.