21 October 2018
In order to assist you further on this we need to analyse the subsystem report, please visit support.promise.com and create a web support case and also attach the subsystem report in that case id.
Steps to save the subsystem report:
- Open promise utility
- Click subsystem information icon on the top of the Promise Utility window
- Click the lock symbol on the left bottom corner of the screen to unlock the utility
- Click on save service report button to save the subsystem report and attach it to this case.
Below is the Promise KB link to know how to attach files to the web support case:
Note: If you are unable reply to this web support case, it could be a issue with the pop up blocker on your browser. Please disable the pop up blocker and try to click on the case ID to open.\