How to disable the Promise Utility icon in menu bar?

  • 250 Views
  • Last Post 3 weeks ago
Jeff Barnum posted this 29 December 2020

I'm running Catalina on Mac OS using Promise Utility latest version. Every time I start my mac, a small icon appears in the menu bar.How do I DISABLE this icon from appearing in the menu bar?

There is no preference to uncheck.

The only option under this icon is Quit.

It's related to the promiseutilitydaemon. When I quit the icon in the menu bar, that function immediately ceases in Activity Monitor.

 

Order By: Standard | Latest | Votes
Gautham Sakthi posted this 30 December 2020

Hello Jeff,

What is the current utility version installed ?

Try updating to the latest version. And also try removing the utility from the logon items for startup.

 

  • Liked by
  • Paul Szilard
Jerry Chan posted this 24 June 2021

Any luck disabling this? I'm on the latest Promise Utility version 4.04.0000.42 (C05) on macOS Big Sur, and there's no way to remove the icon from the menu bar. There is no login item for the Promise Utility under my user's Login Items tab in System Preferences. I've tried dragging it out of the menubar, but it will not allow me to do so. 

Gautham Sakthi posted this 24 June 2021

Hello Jerry,

Please register a support ticket using support.promise.com so we can check and assist you further on this.

Regards,

Gautham

  • Liked by
  • Jerry Chan
R P posted this 28 June 2021

Hi Jerry,

If I understand your issue correctly this is a pretty simple macOS operation.

First Quit the Promise Utility.

Then select 'Remove from Dock'..

After this if you want to run the Promise Utility you will need to start it from the Finder Applications folder.

 

Peter P. posted this 29 June 2021

Hi Jerry,

If I understand your issue correctly this is a pretty simple macOS operation.

First Quit the Promise Utility.

He means the menu bar icon tied to the promiseutilitydaemon. While the drives work fine when this daemon is not running, scheduled background activities will fail. 

R P posted this 29 June 2021

Hi Peter,

This is a design feature of macOS, there does not seem to be any way to remove some app icons from the menu bar short of uninstalling the app. And for some even that won't work, it's necessary to use the app's uninstaller.

The only thing I've been able to find that might do the trick is a non-free app named Bartender.

Some apps (primarily macOS apps) have an selectable option 'show in menu bar', most 3rd party apps seem to lack this option. I will suggest this option as an enhancement to Promise Utility.

 

Jerry Chan posted this 29 June 2021

Like Peter said and as the original post by Jeff clearly pointed out, this thread is referring to the menu bar icon tied to the promiseutilitydaemon. If I only plug in the Pegasus3 drive(s) occasionally, then having that icon persistently appear in the menu bar is annoying. I need to manually quit it every time I reboot the system.

It'd be great to have an option under Preferences to enable/disable autostart of the promiseutilitydaemon and accompanying icon in the menu bar as needed. For those that have their Promise3 drives always attached, they can keep it autoloading on startup, and for those systems that only occasionally plug in the drives, their menu bar and system won't be cluttered with unneeded icons/daemons.

R P posted this 5 weeks ago

Hi Jerry,

Yes, I understand now that the issue was the menu bar, not the dock.

But reading your text I'm not sure what the issue is.

Originally it seemed to be the desire to remove the Promise Utility icon from the menu bar.

Now the issue seems to be the desire for the Promise Utility to not autostart.

These are two different issues, can you clarify?

Peter P. posted this 5 weeks ago

Hi Peter,

This is a design feature of macOS, there does not seem to be any way to remove some app icons from the menu bar short of uninstalling the app. And for some even that won't work, it's necessary to use the app's uninstaller.

The only thing I've been able to find that might do the trick is a non-free app named Bartender.

Some apps (primarily macOS apps) have an selectable option 'show in menu bar', most 3rd party apps seem to lack this option. I will suggest this option as an enhancement to Promise Utility.

 

The icon is for the promiseutility_daemon_ which is separate from the Promise Utility itself. I'm not sure why the daemon would need an icon at all, as it is not necessary to run Promise Utility and apparently is only used to run background activities when the Promise Utility is not running.

Witold Murawski posted this 4 weeks ago

I'm running Catalina on Mac OS using Promise Utility latest version. Every time I start my mac, a small icon appears in the menu bar.How do I DISABLE this icon from appearing in the menu bar?

There is no preference to uncheck.

The only option under this icon is Quit.

It's related to the promiseutilitydaemon. When I quit the icon in the menu bar, that function immediately ceases in Activity Monitor.

 

hold command and then click and hold on promise icon in menu bar

Jerry Chan posted this 4 weeks ago

Hi R P,

Sorry, to clarify: I do not mind the promiseutilitydaemon running in the background and starting up on login. I understand why it needs to run in the background. I do, however, mind the icon that appears in the menu bar, which seemingly has no purpose except to clutter the menubar. There's literally only one option available on that icon, and that's to quit it. I have plenty of other daemons running that don't require a dedicated menu bar icon (e.g., mouse driver, Adobe, update-checkers, etc).

It seems the only use of that icon is to quit the promiseutilitydaemon, and if that's the case, it'd be more appropriate to have that be an option in the actual Promise Utility application itself. 

  • Liked by
  • Jeff Barnum
R P posted this 4 weeks ago

Hi Jerry,

An enhancement request to hide the menu bar icon has already been made.

Jeff Barnum posted this 3 weeks ago

Thanks to everyone following this through; I believe Jerry Chan has nailed the issue accurately.

RP, when you say "a request has been made," do you mean my original request that kicked off this thread, or do you mean that you or someone else on your team has requested to the engineers that they hide the menu bar icon? Please clarify; thanks. If the former, that's obvious; if the latter, does that mean we can expect to see this annoyance disappear in the next build?

Thanks again all

R P posted this 3 weeks ago

Hi Jeff,

An enhancement request has been made to the development team.

If the former, that's obvious; if the latter, does that mean we can expect to see this annoyance disappear in the next build?

Maybe, but all I can do is make a request. So we shall see.

Close