Hi Mike,
from the product manual page 174:
Email Settings To change Email service settings:
1. Click the Administrative Tools icon.
2. Click the Software Management icon.
3. Click on Email in the Service List of the Service Management menu.
4. Make settings changes as required:
Under Service Setting -- Email choose a startup type:
• Automatic – (default) Starts and runs with the subsystem.
• Manual – You start the service when you need it.
Under Email Server Settings
• SMTP Server IP address
• SMTP Authentication under Email Server Settings
The Yes option enables authentication.
The No option disables.
• SMTP Authentication under Email Server Settings
Username – Required if SMTP authentication is enabled.
SMTP Authentication Password – Required if SMTP authentication is enabled.
Under Email Content Customization
• Email Sender (From) Address – The sender’s name shown on notification messages.
• Email Subject – The subject line of the notification message.
5. Click the Submit button.
6. Click the Confirm button.
Sending A Test Email Message:
After email settings are completed, you can send a test email.
To send a test email message, complete email settings as described above and check the Send a test email option box, then click the Submit button. A test email message is sent to the address you specified.
If all above settings are correct and you still fail to send the message then please also check the installed driver package version and update if necessary.
Latest version can be downloaded from the product support pages:
https://www.promise.com/Support/DownloadCenter
Kind regards,
Frank
