I’m hoping someone can help me with a VTrak M500p. Back in August 2014 there were problems with the unit and I had created a login to our network and on the VTrak for Promise engineers to login and try to recover it. We finally ended up recreating the logical drives - no solution through the proposed "medicine firmware" was found.
I now need to reconfigure the unit but get a message that the "config lock is in use". Even tried a Restore Factory Defaults but get the same message. There is no documentation anywhere I can find on locking or unlocking the configuration. Was this something done by the engineers when the debugging was going on back in 2014? Can anyone provide a command to unlock it?