Help R6 not mounting after latest 10.13.4 OS High Sierra Update

  • Last Post 13 May 2018
Ysabel Locsin posted this 10 May 2018


We have a week old Promise R6 that came with the new Mac Pro and after updating to the latest OS the R6 has not been mounting. The lighting icon under the power button is lighted white.

We tried using other ports as well as a apple thunderbolt cable but it will still not mount, also when we open the promise ultitly this is the only one that comes out.



How do I handle this? Thanks :)


Venkatachalam Settu posted this 13 May 2018

Are you able to access promise utility?