HDD is dead on pegsus 3 rebuild not help

  • Last Post 14 November 2019
Alex Dunin posted this 14 November 2019

Hello. I have a question.
Pegasus 3 R8. One drive from raid 0 died.
I started rebuild, it seems like I fixed everything. But the logical drive showed a volume of 42 TB of
Screenshots after the first rebuild

And after a while the same disk died again. And rebuild did not help.
Screenshot after the second rebuild


Does this mean that it’s possible to purchase a new disc in exchange for a replacement, or can it be fixed somehow?


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arunkumar b posted this 14 November 2019

Hi Alex,

Please open case in https://support.promise.com/ and  send us the latest subsystem report for further Investigation.


Steps to save the subsystem report :

1) Open Promise Utility.

2) Click subsystem information icon on the top of the window.

3) Click the lock symbol on the left bottom corner of the screen to unlock the utility.

4) Click on save service report button to save the subsystem report and attach it to this case.




Alex Dunin posted this 14 November 2019

 Wrote. Thank!