I am trying to update the firmware on my Pegagus 2 R4 array from 5.04.0000.36 to 5.04.0000.57 but after downloading the .img file it won't open (error - image not recognised). This is on a Mac Pro (late 20130 running MacOS Sierra (10.12.1). Anyone having similar problems? Is this a MacOS problem?
Firmware update for Pegasus 2 R4 - img file not recognised
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- Last Post 12 November 2016
Jim Muller
posted this
03 November 2016
Pradeep Chidambaranath
posted this
03 November 2016
Hi Jim,
Thank you for choosing Promise Technology, Inc. for your storage needs.
You will not be able to open the firmware file to update the firmware. Kindly follow the steps below to update the firmware.
Please go to the link below to download the Product Manual and go to page number 28 to get step by step instruction on how to update the firmware:
http://www.promise.com/Download.aspx?DownloadFileUID=1588
-Pradeep C
Jim Muller
posted this
03 November 2016
Thanks Pradeep. Firmware now updated.
Pradeep Chidambaranath
posted this
03 November 2016
Hi Jim,
That's great news. If you have any further questions, please feel free to contact us and we will be more than happy to help you.
-Pradeep C
Jim Muller
posted this
03 November 2016
Hi Pradeep,
I do have one more question. In the past day or so the array keeps disconnecting, the reconnectingt to the Mac even when in use. I was hoping the firmware upgrade may have resolved this, but it has just happened again. Any idea what may cause this behaviour? Have you seen it elswhere.
Pradeep Chidambaranath
posted this
03 November 2016
Hi Jim,
Have you drive with a different thunderbolt cable and both the ports behind the unit to see if its an issue with the port or the cable.
If you still have issues, then please go to https://support.promise.com, and register the unit and create a case with the latest subsystem report for further investigation.
Follow the below steps to save the latest subsystem report.
- Open Promise Utility.
- Click subsystem information icon on the top of the window.
- Click the lock symbol on the left bottom corner of the screen to unlock the utility.
- Click on save service report button to save the subsystem report.
-Pradeep C
Jim Muller
posted this
03 November 2016
I have 4 unused thunderbolt ports on the back of the CPU that I can try, and probably have a spare cable somewhere so will try these things first before creating a case. Thanks for the help.
Pradeep Chidambaranath
posted this
03 November 2016
Sure Jim, please try that and update us with the latest subsystem report for further investigation.
- Pradeep C
Jim Muller
posted this
03 November 2016
Will do - but it will have to be after the weekend as I am just off for some R&R....
Jim Muller
posted this
11 November 2016
- Last edited 11 November 2016
Hi Pradeep,
I moved the cable from it's current port to another port and made sure both ends were firmly seated (I did not have a spare cable to replace this one). That was done 5 days ago and since then I have had no disconnects from the drive - so looks like either a problem with the original port, or a loose cable. So it looks like problem solved, and no further action required... Thanks for your help..
Jim
Raghuraman Kannan
posted this
12 November 2016
Hi Jim,
Good to know that it is working.
Please open a case at support.promise.com for any issues.
Thanks
