Firmware detects physical drive temperature is over the temperature threshold

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  • Last Post 25 July 2022
1qaz 2wsx posted this 18 July 2022

3 drives are overheating? Of my 4 RAID systems, this only happens on the Pegasus3. The drives are Toshiba MD04ACA4

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1qaz 2wsx posted this 18 July 2022

They are all running under the temerature thresholds. Anyway, turned unit off, and removed all drives (they are all labled). I then put them back in in a different order, and rebooted unit. Let's see if we get corresponding events.

Gautham Sakthi posted this 25 July 2022

Hi,

Please register the unit at support.promise.com and then create a web support ticket for the issue with the subsystem report attached for further investigation,

Steps to save the subsystem report :
 
1) Open Promise Utility.
2) Click subsystem information icon on the top of the window.
3) Click the lock symbol on the left bottom corner of the screen to unlock the utility.
4) Click on save service report button to save the subsystem report

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