Failed firmware upgrade - how to solve ?

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  • Last Post 4 weeks ago
Philippe ASTIER posted this 24 April 2018

Hi all,

I've had a bad firmware update that ran into the Pegasus 3 R6 turning Orange. It's not visible from Promise Utility anymore, still visible on Thunderbolt bus.

 

How do you solve it (case has been opened) ?

History :

- unpack array,
- upgrade Utility to latest version (4.02.0000.10 (C01))
- firmware upgrade from Utility NEVER finishes
- firmware upgrade from CLI fails, see below.
- Array is not visible anymore.

Host : MB Pro Retina with High Sierra.

cliib> ptiflash -f /Users/philippe/Downloads/R_SI_600000018.img

Start transferring image, please wait ...

Flash image has been successfully transferred.

Start flashing image, please wait ...

 

Error (0x105): operation failed. Usually due to some system error

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arunkumar b posted this 24 April 2018

Hi Philippe,

We found that you have opened case.Please follow the case.

Thank you.

 

Philippe ASTIER posted this 24 April 2018

No solution yet, which is why I was asking for any idea...

The unit simply won't show in promiseutil (GUI or CLI), despite being connected and visible through Thunderbolt...

Jacob Brasch posted this 4 weeks ago

Have a similar problem. Tried to update firmware on my promise pegasus3 r6 and it failed at 50% now I have no contact to the raid and can not retry. It’s not possible to open a case because it’s not covered by warranty anymore. I’m considering buying a promise32, but the risk of this happening again is holding me back. Is possible to connect it somehow and upgrade firmware or is it dead?

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