EX8350 rebuilding stuck at 1%

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  • Last Post 4 weeks ago
Hung Pham posted this 4 weeks ago

I have a raid10 with 6 disks. There are 3 disks failed. So I replaced the first disk, ran rebuild. It’s finished within 2 hours.

The next disk is in now, and the rebuilding stuck at 1% for 12 hours now. From event log in cli command, I saw repeating task 30 timeout error.

what should I do now? The light on the disk is keeping blinking, so I am not sure what’s going on there.

Please advice.

thanks.

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Venkatachalam Settu posted this 4 weeks ago

Hi Hung,

It looks like this issue needs to be analyzed with the help of the logs.You can call technical support at 408-228-1500 or reach out through support case at  https://support.promise.com/.

Thank you,

Hung Pham posted this 4 weeks ago

Hi.

I have created a support case in support.promise.com. How long does it take to have an answer?

Thanks.

 

Venkatachalam Settu posted this 4 weeks ago

Hi Hung,

We have already replied and waiting for your response on the case. Please follow up the case.

Thank you,

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