E830F controllers won't boot normally

  • 1.6K Views
  • Last Post 03 February 2022
Brian Weddell posted this 13 October 2020

I reinstalled two controllers back into our E830F.

Via serial, it looks like neither one is booting up properly.  From the each of them:

 

Controller 1================================================

Version 2.00.1201. Copyright (C) 2009 American Megatrends, Inc.

 

 Ex30_SBB BIOS ver. 0.19.0000.30

 Build: 12/20/2010, 10:10:10

 

 

 Ex30_SBB BIOS ver. 0.19.0000.30

 Build: 12/20/2010, 10:10:10

 

Controller rev:A5_3

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

                                                                             92

Version 2.00.1201. Copyright (C) 2009 American Megatrends, Inc.

 

 

 

=========================================================

Controller 2================================================

Version 2.00.1201. Copyright (C) 2009 American Megatrends, Inc.

 

 Ex30_SBB BIOS ver. 0.19.0000.37

 Build: 08/30/2012, 10:10:10

 

 

 Ex30_SBB BIOS ver. 0.19.0000.37

 Build: 08/30/2012, 10:10:10

 

Controller rev:A6[33]

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

                                                                             92

Version 2.00.1201. Copyright (C) 2009 American Megatrends, Inc.

 

=========================================================

On at least one of the controllers (probably both) before it says '92' is says 'B4', short pause, '99' and then '92'.

...and then they just sit here.  I cannot press enter from the serial app (putty) to get any sort of response on either controller.

About the lights on back of controllers: the expected red for each SFP+ port since no fibre is connected.

When I reseat the controllers, the (health? light with a check) is bright red (which is what I expect upon reseating).  It never turns green and then goes dark.  This takes a few seconds.  This happens on both controllers.

I swapped the controllers with the slot in the classis and nothing changes.

Is there a way to factory reset these controllers?  Previously they were working fine in this chassis.

Any suggestions are appreciated.

Thank you.

Brian

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Brian Weddell posted this 13 October 2020

Also, I completely powered down the chassis and left power completely removed for about 10-15 minutes.  When I tried again, the controllers behaved the same way.

Greg Campbell posted this 03 February 2022

I reinstalled two controllers back into our E830F.

Via serial, it looks like neither one is booting up properly.  From the each of them:

 

Controller 1================================================

Version 2.00.1201. Copyright (C) 2009 American Megatrends, Inc.

 

 Ex30_SBB BIOS ver. 0.19.0000.30

 Build: 12/20/2010, 10:10:10

 

 

 Ex30_SBB BIOS ver. 0.19.0000.30

 Build: 12/20/2010, 10:10:10

 

Controller rev:A5_3

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

                                                                             92

Version 2.00.1201. Copyright (C) 2009 American Megatrends, Inc.

 

 

 

=========================================================

Controller 2================================================

Version 2.00.1201. Copyright (C) 2009 American Megatrends, Inc.

 

 Ex30_SBB BIOS ver. 0.19.0000.37

 Build: 08/30/2012, 10:10:10

 

 

 Ex30_SBB BIOS ver. 0.19.0000.37

 Build: 08/30/2012, 10:10:10

 

Controller rev:A6[33]

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

                                                                             92

Version 2.00.1201. Copyright (C) 2009 American Megatrends, Inc.

 

=========================================================

On at least one of the controllers (probably both) before it says '92' is says 'B4', short pause, '99' and then '92'.

...and then they just sit here.  I cannot press enter from the serial app (putty) to get any sort of response on either controller.

About the lights on back of controllers: the expected red for each SFP+ port since no fibre is connected.

When I reseat the controllers, the (health? light with a check) is bright red (which is what I expect upon reseating).  It never turns green and then goes dark.  This takes a few seconds.  This happens on both controllers.

I swapped the controllers with the slot in the classis and nothing changes.

Is there a way to factory reset these controllers?  Previously they were working fine in this chassis.

Any suggestions are appreciated.

Thank you.

Brian

Greg Campbell posted this 03 February 2022

I have the exact same issue.

It is nice to see that the support that was sold to us is available for the=is equipemnt.

I have been down for the last 3 days without any response from this excelelnt customer service.

 

Any response would be helpful

Greg Campbell posted this 03 February 2022


 Ex30_SBB BIOS ver. 0.19.0000.37
 Build: 08/30/2012, 10:10:10


 Ex30_SBB BIOS ver. 0.19.0000.37
 Build: 08/30/2012, 10:10:10

Controller rev:A6[33]






































                                                                             92
Version 2.00.1201. Copyright (C) 2009 American Megatrends, Inc.

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