Drive won't start

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  • Last Post 01 September 2018
bahram foroughi posted this 29 August 2018

IS there an internal battery?

 

My drive wont start.  There is a green light inside that's on, but the on off button doesn't do anything.

 

The drive does not show up on my laptop or iMac.

Pradeep Chidambaranath posted this 01 September 2018

Hi Bahram,

Kindly make sure to install the MAC drivers for Pegasus unit for the volume to be mounted. Go to the link below to download the latest drivers.

https://promise.com/DownloadFile.aspx?DownloadFileUID=4535

If you still have an issue, kindly go to https://support.promise.com to register the product and create a support ticket for further investigation.

 

Regards
Pradeep C

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