Drive continuously banging away

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  • Last Post 15 September 2018
John Clark posted this 14 September 2018

Hello,

The hard drive on my Apollo Cloud is continually banging away… so loud you can hear it all over the house.

Yet there is no activity other than this. None of our computers is connected or transferring anything.

What can be happening?

Surely this will result in the early failure of the drives?


JC

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Pradeep Chidambaranath posted this 15 September 2018

Hi John,

Could you please go to https://support.promise.com to register the unit and create a support ticket. Kindly make a one minute video of the Apollo unit when it is making the noice and attach it to the support ticket for further investigation.

Regards
Pradeep C

John Clark posted this 15 September 2018

Hello,

The noise is exactly the same as any hard drive being driven hard… for example when replying high bandwidth video or when indexing for spotlight searches. Except that the drive is continusouly doing this, day and night. There's little point in a video because there's nothing to see other than the mysteriously flashing white circle which is the same whatever state the drive is in.

I have mentioned this earlier but got no reply.

JC

 

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