do not turn on pegasus R4 after sleep mode.

  • 96 Views
  • Last Post 26 September 2017
Sundoo Kim posted this 26 September 2017

I am currently using pegasus r4 with iMac.

 

Recently, I have a problem that pegasus r4 does not turn on after iMac is turned off in sleep mode.

 

Specifically, when the iMac enters sleep mode, pegasus automatically goes into sleep mode after back up.

 

But after iMac is converted from sleep mode to wake up, pegasus will not turn on.

 

I do not know what the problem is.

 

I am wondering if I need to update my firmware or if I need to select an option

 

Please help me.

Venkatachalam Settu posted this 26 September 2017

Hi,

It looks like this issue needs to be analyzed with the help of subsystem report of the unit to find out the exact issue.You can call technical support at 408-228-1500 or reach out through support case at  https://support.promise.com/.

Thank you.

Search
Categories
Close