10 February 2019
In order to find the exact problem please send us the latest subsystem report.Please open support case at https://support.promise.com and attach the report
Steps to save the subsystem report :
1) Open Promise Utility.
2) Click subsystem information icon on the top of the window.
3) Click the lock symbol on the left bottom corner of the screen to unlock the utility.
4) Click on save service report button to save the subsystem report and attach it to this case.