Dead Drive on Pegasus 3 R4

  • 25 Views
  • Last Post 2 weeks ago
Leonardo Nieves posted this 2 weeks ago

Recently bought a Pegasus3 12TB but it came with a dead drive (#4), is there a way to fix this problem without sending the unit back to the seller ( it's an international shippment), or in the meantime, using the unit without that drive?.

Thanks in advance.

Leo.

Order By: Standard | Latest | Votes
Leonardo Nieves posted this 2 weeks ago

arunkumar b posted this 2 weeks ago

Hi Leonardo,

In order to find the exact problem please send us the latest subsystem report.Please open support case at https://support.promise.com and attach the report

 Steps to save the subsystem report :

1) Open Promise Utility.

2) Click subsystem information icon on the top of the window.

3) Click the lock symbol on the left bottom corner of the screen to unlock the utility.

4) Click on save service report button to save the subsystem report and attach it to this case.

Regards

Arun

 

Close