Crash on sleep exit on Catalina

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  • Last Post 29 April 2020
Bernard Languillier posted this 28 April 2020

Hi there,

My Mac Pro 2019 running Catalina 10.15.4 is crashing regularly when getting out of sleep.

This seems to happen only when my Pegasus 3 R8 is connected.

Is anyone experiencing similar issues?

Thank you.

Regards,
Bernard

Raghuraman Kannan posted this 29 April 2020

Hi Bernard,

Please let us know if this is a direct connection or connected via any adapter / Daisy chained with any other device.

Please open a case @ https://support.promise.com/ with your MAC System report and Subssystem report from Promise Utility, we will advise you on next step.

Steps to save the subsystem report :

1) Open Promise Utility.

2) Click subsystem information icon on the top of the window.

3) Click the lock symbol on the left bottom corner of the screen to unlock the utility.

4) Click on save service report button to save the subsystem report.

Thanks !

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