Corrupted Videos??

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  • Last Post 09 August 2018
rebecca stein posted this 07 August 2018

Hi, 

I recently discovered that some of my videos I have on my apollo cloud device seem to be corrupted, or not there. The image shows what I see in the timeline, and when I click on them they won't play. When I try to download them, they won't play either.

Unfortunately I put all my information onto my apollo device a while back, and dont have acess to anything anymore. I'm extremely upset that I don't know what the content is, and that it is deleted or corrupted somehow. 

Is there anyway to fix and repair these files?? 

Please help ): 

Attached Files

Pradeep Chidambaranath posted this 09 August 2018

Hi Rebecca,

We are sorry for the inconvenince caused to you. Could you please go to https://support.promise.com to create a support ticket with the screenshots of the files page and the settings screen for further investigation.

Regards
Pradeep C

 

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