connection

Edouard PELLERIN posted this 10 April 2017

hello my serial number doen't work

4 Comments

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Philip Wong posted this 10 April 2017

Please contact Promise's Tech Support

https://support.promise.com

MIGUET Jean Marc posted this 19 May 2017

It's impossible sharing with a new member. My appolo is not recognized.

Raghuraman Kannan posted this 21 May 2017

Hi Edouard,

Please let us know if the Apollo is claimed /setup.

Make sure that your Apollo is on the same network as your computer. We need an ethernet connection to have the Apollo working.

Check the below link to know more details.

https://kb.promise.com/thread/video-automatically-claiming-apollo-cloud-1/

If the above steps do not work , please open a case @ https://support.promise.com to help you further.

Thanks !

Raghuraman Kannan posted this 21 May 2017

Hi Miguet,

Please let us know if the Apollo is claimed /setup.

Once it is setup , check the below link to know how to setup shares.

https://kb.promise.com/thread/sharing-folders-and-files-with-members/

If the above steps do not work , please open a case @ https://support.promise.com to help you further.

Thanks !