Connect Network Error

  • Last Post 28 November 2019
Jan Marcelis posted this 12 April 2019

Since a week or so, when I try to look for updates using the Promise utiIity App, I always get the same message: Connect Network Error! 

Please check network connect states.

I'am using a Promise P2 6. connected by thunderbolt to Imac 2015. It works perfectely intill now. I got a problem of a dead disk. This is solved now but the message still remains.

Internet connections are OK  What network do I have to look for?


Thanks in advance



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Raghuraman Kannan posted this 16 April 2019

Hi Jan,

Please move the current version of the Utility to trash. Install the Utility from the below link and let us know .

Thanks !

Jan Marcelis posted this 17 April 2019

Hi Raghuraman, Thank you for your help. Unfortunately the problem is still there, Do You have other suggestions?


Shafikur Rahman posted this 28 November 2019

Hi Jan,

 Please create a ticket at so we can review further and assist on this issue.



Promise Team