"Command Times Out on Physical Disk"? on lots of drives

  • Last Post 18 December 2018
James Cutler posted this 13 December 2018

Utility reporting that "Command Times Out on Physical Disk" on four drives in my R8. In our other two R8 units it's also saying 4 drives each have these event errors, too.

1) Do I really replace 4 drives in each ofthe 3 units (total of 12 drives)? Drives are about a year old. 

2) Is there another indicator or error statistic to check before replacing all these drives?

Thank you in advance.


Ranjith kumar posted this 18 December 2018

Hi James,

In order  to assist you on this issue, we need subsystem report of each unit. So could you login at support.promise.com and create a web support case id. In that case id, kindly attach the subsystem report.

Steps to save the subsystem report:

- Open promise utility

- Click subsystem information icon on the top of the Promise Utility window

- Click the lock symbol on the left bottom corner of the screen to unlock the utility

- Click on save service report button to save the subsystem report and attach it to this case.

Below is the Promise KB link to know how to attach files to the web support case: