Command times out on physical disk

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  • Last Post 08 November 2017
Barry Sharp posted this 08 November 2017

Over past few months I'm seeing "Command times out on physical disk" for several of the disks in my R6 unit. They are very infrequent and are not always associated with the same disk. They are maked as "Minor".

 

For example, today there are two such Minor events; one for PD 2 @ 6:56:21 and the other for PD 5 @ 02:57:26.

Yesterday there was the same error for PD 3 @ 14:48:26 and for PD 5 @ 16:35:42.

If I go back several days and back to Oct 31, the same 3 PDs are seeing these Minor warnings as well as PD 6.

If I go back several months I also see PD 6, PD 1 and PD 4 are also subject to the same Minor warning.

So, it seems all PDs in my R6 are seeing this issue.

Is this in any way a warning that my PDs are in trouble and should be replaced ? They are setup as RAID5.

Thank you for any insights.

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Pradeep Chidambaranath posted this 08 November 2017

Hi Barry,

We need the complete report to further assist you with this issue. Go to the below link to download the latest version of the utility.

https://www.promise.com/DownloadFile.aspx?DownloadFileUID=4540

Follow the below step to save the subsystem report for further investigation.

- Open Promise Utility.
- Click subsystem information icon on the top of the window.
- Click the lock symbol on the left bottom corner of the screen to unlock the utility.
- Click on save service report button to save the subsystem report.

Please go to https://support.promise.com to create a support ticket with the latest subsystem report for further assistance.

Regards

Pradeep C

 

Barry Sharp posted this 08 November 2017

I followed the instructions you stated and submitted a Support Ticket. I do not know what the Ticket number is as I could not find it any where after submission. Maybe you can find it and post it back here for my records. Thank you.

Pradeep Chidambaranath posted this 08 November 2017

Hi Barry,

Here is the ticket number 20171108154349S for your reference. Kindly check the support ticket for updates.

Regards

Pradeep C

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