Catalina Compatible?

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  • Last Post 04 December 2019
Kreg Kowarsch posted this 05 November 2019

Is the Promise unitlity for Pegasys3 compatible with iOS Catalina?

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Shafikur Rahman posted this 14 November 2019

Hi ,

 Since the Catalina is 64 bit and the previous promise utility version is 32 bit. It is not compatible and we are working on it.

Regards

Shafi

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Kreg Kowarsch posted this 14 November 2019

Thank you for the response.  Is there any projected timeline for when a 64 bit version will be released?  

Raghuraman Kannan posted this 14 November 2019

Hi Kreg,

The Utility should be compatible with OS Catalaina.

If you have any issues with that, please open a case @ https://support.promise.com/ . We will help you further.

Thanks !

Kreg Kowarsch posted this 18 November 2019

Raghuraman, I apologise for my confusion, but Shafikur said it was not since the utility is 32 bit so why do you say the utility "should" be compatible.  My experience is either something is compatible or it isn't.  Should is not an aceptable response in this situation.  Thanks much.

Raghuraman Kannan posted this 18 November 2019

Hi Kreg,

Apologies if my response was not clear.

The Utility is compatible with OS Catalina. Let us know if its not working. We will help you when you open a case @ https://support.promise.com/

Thanks !

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Thomas Wheeler posted this 03 December 2019

Hi Kreg,

Apologies if my response was not clear.

The Utility is compatible with OS Catalina. Let us know if its not working. We will help you when you open a case @ https://support.promise.com/

Thanks !

Thomas Wheeler posted this 03 December 2019

The Promise Utility does NOT work correctly with the Pegasus 3.  It fails to save a subsystem report.  The report is correclty prepared by the utility but it cannot be saved. This is on an iMac Pro running the latest version of Mac OS Catalina.  I reported this in a still open ticket on the Promise Technology Support page approximately three months ago when Mac OS Catalina was released. I was told we would have to wait until support for Catalina comes out, but it appears that Promise Support for Catalina may never arrive. 

 

Furthermore, the latest Promise driver for the Pegasus 3 system is dated 2017 and this driver does NOT work properly with Mac OS Catalina.  The Pegasus 3 operates reasonably well on Mac. OS Catalina, but my iMac Pro will not boot into Windows 10 under Bootcamp unless I disconnect the Thunderbolt 3 cable to the Pegasus 3 and then reconnect it after Windows 10 has booted.  This did NOT occur under Mac OS High Sierra.  Again, all of this was reproted nearly three months ago in a still open ticket On the Promise Support web page.  Nothing further has occurred since that ticket was filed. 

 

Needless to say, I am very disappointed in Promise's lack of support for the latest Mac OS system that has was released three months ago.  

 

Tom

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Ranjith kumar posted this 04 December 2019

Hi Thomas,

Sorry for the inconvenience caused to you,

Promise have released the latest version of Promise utilty for Catalina OS, Kindy use below link to

download the latest version of utilty:
https://www.promise.com/DownloadFile.aspx?DownloadFileUID=6287

Regards,

Promise Team

 

 

 

 

Thomas Wheeler posted this 04 December 2019

Thank you for the link.  I have downloaded and installed it.  I also found that Promisse had uploaded a new driver on November 21 which I assume is compatible dwith Mac OS Catalina.  I installed that .img file but I am still not able to boot my iMac Pro into Windows 10 with my Promise Pegasus 3 R6 attached to my iMac. It hangs at the Windows circling dots and will not boot unless I disconnect the Pegasus 3 and then reconnect it after booting into Windows 10.  Once I am booted into Windows 10 my Pegasus 3 R6 works fine in Windows 10.  I rally wish this probem would be resolved as it makes booting into Windows 10 awkward and time consuming.

Tom

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