Can't download any files from my Apollo drive onto my iMac...

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  • Last Post 05 January 2018
M Pazzo posted this 05 January 2018

Hello,

I have an Apollo drive that has worked well up until the last update on December 27th.

I can't download any files on the Apollo drive from my iMac --- and  I am the ADMIN!

Nothing works! I restart my iMac. I restart the Appolo drive. Rechecked for updates, there are none. Nothing fixes the issue. I can't access any files.

Also, I have a Macbook with a "user account". As Admin, I have given this user access to all the files. BUT, from the Macbook user account, I can't see any files except for the files I placed on the Apollo from my MacBook.

None of this makes any sense. This all happened AFTER I updated my Apollo software.

Is anyone else having this issue?

What can be done to fix it?

---Frustrated

Yu Qin posted this 05 January 2018

Hi Pazzo, sorry to hear about this. Could you please go to the gear icon -> help -> support -> pop-up window -> help desk -> online support -> type in your serial number -> enter. We'll receive your info and allow me to follow up for you.

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