Cannot delete files

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  • Last Post 04 April 2018
Dietmar Harms posted this 01 April 2018

I cannot delete files from my Promise NS4300N. The following message appears: The operation can't be completed because you don't have permission to access some of the items.

I'm using MacOS X 10.13.3. When the "nas" appears in the Finder, I connect that way, otherwise I connect via go-->Connect to Server using SMB (smb://192.168.0.185/). Both ways no deletion is possible any more.

I guess maybe it is since one of the 4 hard drives got a defect and I replaced it. The NAT seems to work quite normal, I copied lots of files on it since then, just deletion doesn't work.

I checked permissions in Cmd-I-window in Finder, everything ok (I may read&write).

I tried deleting in Terminal with rm -f ... result: "Permission denied."

I ran the program "BatchMod" <http://www.lagentesoft.com/bm_instructions/index.html> on one of the files to reset permissions correctly - no help.

Now I'm out of ideas and hope someone here can help me ;-)

Addition: It's no longer possible to switch the NAT off :-( Usually I held down the power button for more than 5 seconds and the drive shut down automatically. Now all disk status LEDs are green, the system status LED is red, the LED right next to it is yellow and flashing short from time to time.

Best wishes,

Dietmar

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Raghuraman Kannan posted this 04 April 2018

Hi Dietmar,

If the unit is non-responsive, please unplug the power cable and wait for 20 seconds before connecting again. 

Also let us know if you are having issues in deleting one particular file or deleting any trype of file. Looks more like a File system issue rather than a hardware issue.

Let us know so that we can advise further.

Thanks !

Dietmar Harms posted this 04 April 2018

Thanks for your reply :-)

I left the unit for a day without power but the problem stays the same. 

It's any file in any folder.

 

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