Can't connect to Apollo Cloud 2- flash green light all the time

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  • Last Post 10 March 2019
Antonio Rodríguez García posted this 08 March 2019

Don´t know how, but my Apollo Cloud 2 doesn't work.
The problem is I can't connect to it.

On the button to switch on, there is only green light is flashing fast.

Can´t conect to the unit. Can´t recognize it on my red and of course, cant conect by my app.

I would like to reset the unit, but I see there is not a reset button

What can I do?

The internet cable is OK
The Apollo is on for a long time, waiting to do something, but nothing change
I swich on and off and is the same...

I tryed to conect with other computer introducing the serial number and key ...but doesn´t work

No problem if I loose the data, I only want to know what happend and how can I solve the problem to use it

Any sugestion?
Thanks a lot

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arunkumar b posted this 10 March 2019

Hi Antonio,

Please make sure your Apollo is connected to the Internet.

Try unplug the power cable and ethernet cable at both Apollo and router,allow for few minutes,plug-in back the cables to see if it helps

If still same issue,please open support case in https://support.promise.com for further investigation

Regards

Arun

Antonio Rodríguez García posted this 10 March 2019

Thanks arunkumar b

I tryed with different cables, I tryed with different places ... also I tryed with different internet conections....
I left the apollo connected for more than one day but nothing change, the red light is flashing all the time...

 

I opened one case to support and I am waiting for response...

 

Don´t know what can I do

 

Thanks

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