Can not write to Promise Pegasus2 R6

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  • Last Post 15 November 2017
Michael sun posted this 15 November 2017

Hi ,

I have been using Promise Pegasus2 R6 on an iMac for 2 years. Recently I disconnected it from the iMac and connected it to my MacBookPro. Here came the problem. I can not write on it.  I can only read. Then I downloaded utility application from this website and had it rebuild, but the problem still cannot be fixed.  Then connected it back to the iMac which it used to connect. It still cannot be written. I am using El Capitan. And I am 100% sure that it is formatted as Mac OS Extended. I have also tried to repair the permission of it, but to avail. It cannot be reformatted because there is over 2T data saved on it.

Thank you very much for your help

Michael

Venkatachalam Settu posted this 15 November 2017

Michael,

Are you getting any error message when you write on the volume?

You can call technical support at 408-228-1500 or reach out through support case at  https://support.promise.com/.

Steps to save the subsystem report :

- Open Promise Utility
- Click subsystem information icon on the top of the window
- Click the lock symbol on the left bottom corner of the screen to unlock the utility
- Click on save service report button to save the subsystem report and attach it to the case.

Thank you.

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