Can not set up Apollo Cloud 2 Duo

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  • Last Post 3 weeks ago
huanyu Wang posted this 3 weeks ago

I set up the device by scanning the QR code and received the verification code by my email. After the registration is completed, an invalid email is displayed when I log in with the registered email and password, but I retrieve the email with the QR code and it is the same email. but I reset my password via email, it prompts me that there is no registered apollo Cloud 2 Duo

 

Logging in with the same mailbox always prompts invalid email

 

Ranjith kumar posted this 3 weeks ago

Hi Huanyu,

-What is the power light status of the Apollo cloud?

-Have you checked with rebooting the Apollo cloud once, then try to login with Apollo cloud utility.

Kindly reach us through support.promise.com for further assistance.

Thank you,

Regards,

Promise Team

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