Can I hook up my Pegasus 3 to my Windows machine?

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  • Last Post 17 May 2023
  • Topic Is Solved
Eric Larson posted this 07 August 2022

I have my Pegasus 3 R8 hooked up to my mac Mini, but my new windows machine has thunderbolt ports also. Am I able to move the Pegasus 3 to my windows machine? I suspect I need something that allows windows to read HFS also.

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Babatunde Akinkuolie posted this 08 August 2022

It is recommended to take a backup of your data, reformat and use the Pegasus on your window machine.You will need to install the driver and reformat the unit with the pegasus  promise utility to NTFS . Refer to the product manual for more information

Product Manual 

https://www.promise.com/DownloadFile.aspx?DownloadFileUID=4547

 Pegasus3 series driver for Windows (Windows 10 & 11)

https://www.promise.com/DownloadFile.aspx?DownloadFileUID=6873

 

Pegasus Promise Utility

https://www.promise.com/DownloadFile.aspx?DownloadFileUID=6919

 

 

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Eric Larson posted this 08 August 2022

Thank you.

 

So basically

1. Take a backup from the mac mini

2. Move the enclosure to the windows machine with the driver and utility installed

3, Reformat to NTFS

4, Restore the data

5. Live happily ever after

 

yes?

Babatunde Akinkuolie posted this 09 August 2022

 Basically ,take a backup of your data from the Pegasus R8 before you move it to your windows machine, reformat and restore the data back into the Pegasus.

R P posted this 09 August 2022

Hi Eric,

One additional note, if you want to use the volume on both MAC and Windows, you might want to consider using the exFAT filesystem. It's supported by both Windows and macOS.

macOS does support NTFS, but the NTFS volume will mount read-only. An exFAT volume will mount read-write.

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Erik Larsen posted this 16 May 2023

 Hi again, I have now finally purchased a Intel NUC (Intel NUC 13 Pro Kit NUC13ANKi7) it is a 13th gen i7 with Thunderbolt. I installed Windows 11 Pro.

I downloaded what I think are the latest drivers and utility:
- R_WinDrv_Installer_V6.2.0.18_WHQL 

- PROMISE_Utility_Pro_23.4.1

The enclosure connects to the NUC and I get a blue light and the lightning symbol is lit.

I cannot connect to it using the utility however and when I look at the device manager the driver has the yellow triangle with an error code of 55:

This device is blocked from starting while the user is not logged in. (Code 55)

The almighty Google reports that this may happen if you run BitLocker and The Kernel DMA Protection at the same time. I have disabled both, but the driver still fails to load. 

I find 2 events in the event viewer:

Info: 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />

  <EventID>400</EventID>

  <Version>0</Version>

  <Level>4</Level>

  <Task>0</Task>

  <Opcode>0</Opcode>

  <Keywords>0x4000000000000000</Keywords>

  <TimeCreated SystemTime="2023-05-16T13:51:37.5504981Z" />

  <EventRecordID>495</EventRecordID>

  <Correlation />

  <Execution ProcessID="4" ThreadID="236" />

  <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>

  <Computer>Media-NUC</Computer>

  <Security UserID="S-1-5-18" />

  </System>

- <EventData>

  <Data Name="DeviceInstanceId">PCI\VEN105A&DEV8870&SUBSYS4300105A&REV01\6&4ecd7d2&0&00080038</Data>

  <Data Name="DriverName">oem36.inf</Data>

  <Data Name="ClassGuid">{4d36e97b-e325-11ce-bfc1-08002be10318}</Data>

  <Data Name="DriverDate">10/26/2022</Data>

  <Data Name="DriverVersion">6.2.0.18</Data>

  <Data Name="DriverProvider">Promise Technology, Inc.</Data>

  <Data Name="DriverInbox">false</Data>

  <Data Name="DriverSection">stex_Instmsi.NTamd64</Data>

  <Data Name="DriverRank">0xff0001</Data>

  <Data Name="MatchingDeviceId">PCI\VEN105A&DEV8870&SUBSYS_4300105A</Data>

  <Data Name="OutrankedDrivers" />

  <Data Name="DeviceUpdated">false</Data>

  <Data Name="Status">0x0</Data>

  <Data Name="ParentDeviceInstanceId">PCI\VEN8086&DEV1578&SUBSYS8870105A&REV00\0F7B812045E9070008</Data>

  </EventData>

  </Event>

 

Error: 

Device PCI\VEN_105A&DEV_8870&SUBSYS_4300105A&REV_01\6&4ecd7d2&0&00080038 had a problem starting.

 

Driver Name: oem36.inf

Class Guid: {4d36e97b-e325-11ce-bfc1-08002be10318}

Service: stexstpt

Lower Filters: 

Upper Filters: 

Problem: 0x0

 

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

 

- <System>

  <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />

  <EventID>411</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>0</Task>

  <Opcode>0</Opcode>

  <Keywords>0x4000000000000000</Keywords>

  <TimeCreated SystemTime="2023-05-16T13:51:37.5613491Z" />

  <EventRecordID>496</EventRecordID>

  <Correlation />

  <Execution ProcessID="4" ThreadID="236" />

  <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>

  <Computer>Media-NUC</Computer>

  <Security UserID="S-1-5-18" />

  </System>

- <EventData>

  <Data Name="DeviceInstanceId">PCI\VEN105A&DEV8870&SUBSYS4300105A&REV01\6&4ecd7d2&0&00080038</Data>

  <Data Name="DriverName">oem36.inf</Data>

  <Data Name="ClassGuid">{4d36e97b-e325-11ce-bfc1-08002be10318}</Data>

  <Data Name="ServiceName">stexstpt</Data>

  <Data Name="LowerFilters" />

  <Data Name="UpperFilters" />

  <Data Name="Problem">0x0</Data>

  <Data Name="Status">0xc00000e5</Data>

  </EventData>

  </Event>

Erik Larsen posted this 17 May 2023

I had to enter BIOS and turn off VT-d, then the driver loaded and the array was available to Windows.

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