Bug? Multiple copies of synced folder

  • Last Post 24 April 2018
Carl Hostetter posted this 22 April 2018

Here's my set-up: two Macs, both running masOS X 10.13.4 (High Sierra), both syncing a single folder, X, via Apollo Cloud. The purpose here is to keep that folder in sync on both Macs at all times.

What happens is, this results in (at least) _two_ parent folders on both Macs, both containing the synced folder X (and a folder named "Apollo Sync Folder"). One parent folder is named Apollo (the name I gave to my Apollo Cloud 2 Duo), the other is given a suffix "(1)" by Apollo, thus: Apollo(1). Attempts to delete this spurious second parent folder on either Mac are futile: Apollo keeps recreating it, and even further iterations (so, Apollo(1), Apollo(1)(1), Apollo(1)(1)(1) and so one seemingly to infinity.)

I even tried turning off Apollo Sync on both Macs, deleteing the spurious folders (Apollo(1) etc.) and then turning Apollo Sync back on: but sure enough, back came Apollo(1) and all the others.

What do I have to do to get just one synced folder X?

Raghuraman Kannan posted this 24 April 2018

Hi Carl,

Please register yourself as a user @ https://support.promise.com and then open up a case after registering your Apollo. We will take it further from there.

Thanks !