Blue Activity lights flashing, computer off

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  • Last Post 18 March 2020
Lydia Robertson posted this 14 March 2020

Pegusus 2 R8, mac turned off. Activity lights will not stop flashing. Is it safe to power down? It has been an hour.

Raghuraman Kannan posted this 18 March 2020

Hi Lydia,

Yes, you can unplug the power cable from the Pegasus to shut down the unit. Once it is OFF, wait for 1 minute and then connect the Power cable back. Check if you are able to use the unit again. 

We would recommend you to open a case at https://support.promise.com/ with the latest report. We will check that and advise if there are any issues.

Steps to save the report.

1) Open Promise Utility.

2) Click subsystem information icon on the top of the window.

3) Click the lock symbol on the left bottom corner of the screen to unlock the utility.

4) Click on save service report button to save the subsystem report and attach it to the case.

Thanks !

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