Apollo Cloud lights showing as Red / White

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  • Last Post 2 weeks ago
John Hoey posted this 2 weeks ago

Hi,

When I switch on my Apollo Cloud, the lights are always showing as red / white rather than green. 

Your website states the reason for this is as follows:

Network connection is lost; or path to Public Server is lost.

Therefore can you please confirm how I fix this issue?

Thanks

John

 

Ranjith kumar posted this 2 weeks ago

Hi John,

Kindly check with removing the Power cable and Ethernet cable, wait for 2 mins, then reconnect both

cables. Once it powered on, verify the light status and connectivity.

If still have an issue, then kindly reach us through creating a web support case at support.promise.com

Regards,

Promise Team

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