anyone got kernel panic with Pegasus3 R8 + High Sierra + iMac Pro combination?

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  • Last Post 06 February 2018
Sungyong Kim posted this 06 February 2018

Hello,

 

does anyone have this kernel panic problem when using R8 with iMac Pro(10.13.3 High Sierra)?

I've set new machines but when accessing RAID, iMac Pro suddenly rebooted.

after rebooting, there is problem submit chance with callstack.

 

              {"caused_by":"macos","macos_system_state":"running","bug_type":"210","os_version":"Bridge OS 2.0.1 (15P2542)","timestamp":"2018-02-06 01:01:05.04 +0000","incident_id":"1146F597-C2DE-4AA9-9144-B2BA038E0125"}

{

  "build" : "Bridge OS 2.0.1 (15P2542)",

  "product" : "iBridge2,1",

  "kernel" : "Darwin Kernel Version 17.4.0: Tue Dec 19 11:34:42 PST 2017; root:xnu-4570.47.16~2\/RELEASE_ARM64_T8010",

...

  "date" : "2018-02-06 01:01:04.63 +0000",

  "panicString" : "panic(cpu 0 caller 0xfffffff01eafb3ec): macOS panic detected\nDebugger message: panic\nMemory ID: 0x6\nOS version: 15P2542\nKernel version: Darwin Kernel Version 17.4.0: Tue Dec 19 11:34:42 PST 2017; root:xnu-4570.47.16~2\/RELEASE_ARM64_T8010\nKernelCache UUID: 3CD34BEDF1DFCA119576CC316A80E0A3\niBoot version: iBoot-4076.47.12\nsecure boot?: YES\nx86 EFI Boot State: 0xd\nx86 System State: 0x0\nx86 Power State: 0x0\nPaniclog version: 9\nKernel slide:     0x0000000018200000\nKernel text base: 0xfffffff01f204000\nEpoch Time:        sec       usec\n  Boot    : 0x5a78f3e6 0x00047498\n  Sleep   : 0x5a78f547 0x0004e14d\n  Wake    : 0x5a78f553 0x0006ad4e\n  Calendar: 0x5a78fe42 0x0004cafa\n\nPanicked task 0xffffffe00087cbb0: 2352 pages, 154 threads: pid 0: kernel_task\nPanicked thread: 0xffffffe000b1d950, backtrace: 0xffffffe0174e3550, tid: 338\n\t\t  lr: 0xfffffff01f3f322c  fp: 0xffffffe0174e3690\n\t\t  lr: 0xfffffff01f2dd588  fp: 0xffffffe0174e36a0\n\t\t  lr: 0xfffffff01f30dcf8  fp: 0xffffffe0174e3a10\n\t\t  lr: 0xfffffff01f30e008  fp: 0xffffffe0174e3a50\n\t\t  lr: 0xfffffff01f30f888  fp: 0xffffffe0174e3a70\n\t\t  lr: 0xfffffff01eafb3ec  fp: 0xffffffe0174e3ae0\n\t\t  lr: 0xfffffff01eafd674  fp: 0xffffffe0174e3b80\n\t\t  lr: 0xfffffff01eafabac  fp: 0xffffffe0174e3c00\n\t\t  lr: 0xfffffff01eabab08  fp: 0xffffffe0174e3c30\n\t\t  lr: 0xfffffff01f75621c  fp: 0xffffffe0174e3c60\n\t\t  lr: 0xfffffff01f755b68  fp: 0xffffffe0174e3c90\n\t\t  lr: 0xfffffff01f2e84e0  fp: 0x0000000000000000\n\n",

  "panicFlags" : "0x102",

  "otherString" : "\n** Stackshot Succeeded ** Bytes Traced 75120 **\n",

  "macOSPanicFlags" : "0x404",

 

at first, i thought it would occured in heavy IO condition but with light work on RAID(XCode file indexing?) it also crashed.

 

am i just alone or is any body there?

 

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Dinesh Kannusamy posted this 06 February 2018

Hi Sungyong, 

 

Please make sure you have installed the dirvers for High Sierra. If no you can try to uninstall and re install the latest version of drivers to check. 

https://promise.com/DownloadFile.aspx?DownloadFileUID=4535

If you still have issues after installing the latest drivers, please create a support ticket with the latest subsystem report, MAC system profiler and the panic logs for further investigation.

Follow the below step to save the subsystem report for further investigation.

- Open Promise Utility.

- Click subsystem information icon on the top of the window.

- Click the lock symbol in the left bottom corner of the screen to unlock the utility.

- Click on save service report button to save the subsystem report.

Below steps to save the MAC system profiler:

Mac system profiler (Click Apple Icon > About this Mac >  System Report > Choose 'File' & 'Save')

Go to the link below to get the step by step instruction on how to save the panic logs.

https://support.apple.com/en-us/HT201753

Thanks..

Sungyong Kim posted this 06 February 2018

 Thank you, i've reinstall macOS via Internet Recovery and installed the driver with provided link.

after reboot(installing procedure), system suddenly crashed  and rebooted again... ;(

(at this time, i didn't connect Pegasus3 yet, just installed the driver without connecting it)

 

however, i connected Pegasus and am fully stressing it(currenlty system up 3 hours) and currently facing no problems.

i'll update after further testing it.

thank you for your helps.

 

 

 

Sungyong Kim posted this 06 February 2018

:( saddly it crashed.

i'll issue support ticket(case #20180206144131S). thank you.

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