All leds red after a power surge

  • Last Post 23 October 2020
Marco Maroccolo posted this 22 October 2020

After a power surge the hard disk leds on my Promise R6 are all red, as well as the power button.

Promise utility reports "Severity Major - Logical Drive has been placed offline - Possible data loss".

Tried to power off and power on with no luck.

Is it possible to know if the drive is damaged or all disks (or both)? Solutions?



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Ranjith kumar posted this 22 October 2020

Hi Marco,

We can try with forcing the drives online, but before doing it, we need to verify the subsystem report. Since

multiple drives are dead, there may be chance of data loss. Kindly reach us through creating a web support case id with report

at to assist you on this issue.

Thank  you,


Promise Team

Marco Maroccolo posted this 23 October 2020

Thanks for your reply, I'll do!


- Marco.