邮箱和设备绑定后无法登录

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  • Last Post 05 August 2020
立杰 杨 posted this 31 July 2020

用QQ邮箱绑定Apollo cloud 2 之后,IOS无法登录,显示无效的邮箱地址

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Y Y posted this 02 August 2020

I have the same issue. I can find my email from the "I forgot email" function. But I cannot login the device by the same email.

Ranjith kumar posted this 05 August 2020

Hi,

It may be due to older version of firmware running in the unit, could you check with updating the firmware

using Apollo cloud utility. 

If still have an issue, kindly reach us through creating a web support case at support.promise.com.

Thank you,

Regards,

Ranjith

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