無法註册Apollo Cloud

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  • Last Post 4 weeks ago
Chris C posted this 5 weeks ago

買了部2手Apollo Cloud, 但無法註冊。因裝置已被另一電郵註冊。已無法接觸賣家,請問有何方法用另的電郵再次註冊裝置

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R P posted this 4 weeks ago

From Google Translate...

Unable to sign up for Apollo Cloud
Bought a 2nd hand Apollo Cloud, but can't register. Because the device has been registered by another email. I can't contact the seller anymore, is there any way to register the device again with another email

Hi Chris,

Please open a support case at https://support.promise.com

 

Again from Google Translate...

请在 https://support.promise.com 打开一个支持案例

 

 

Chris C posted this 4 weeks ago

Already created a case while the issue is still yet to resolve.  I am being asked to contact the seller while she is unable to be reached.  I just want to reset the registered email from the device and re-register the device with a new user. 

R P posted this 4 weeks ago

Hi Chris,

The CRM case was opened yesterday.

I have started the process of getting the device reset.

But the Apollo admins don't let anyone reset any device, which is a good thing really. There will be a request for more information. It might help if you could upload to the CRM a copy of the invoice and a picture of the Apollo and a picture of the bottom of the Apollo showing the serial number. This will show that you own the unit and have it in your possession. If the invoice is paper you can take a picture of that too.

Also, I'm pretty sure that the Apollo will have to be powered on and connected to the internet to be reset. Right now it is offline, so it might be a good idea to plug it in and connect it to the internet for now.

Chris C posted this 4 weeks ago

Thanks.  I have upload the stated documents, including the details of transaction, a picture of the device showing the sn & key as well as connected the device to internet.  Appreciate if you could help on this issue. 

Chris C posted this 4 weeks ago

May I know if there is any progress? 

R P posted this 4 weeks ago

Hi Chris,

Please try and claim the Apollo again.

Chris C posted this 4 weeks ago

The problem persists.  Do I need to reset the device? 

R P posted this 4 weeks ago

Hi Chris,

The issue has been assigned to someone else, there is nothing I can do.

Please update the CRM and re-state your request to have the Apollo reset.

Chris C posted this 4 weeks ago

Thanks RP.  Seems no one responses to my issue though I have updated the details to the CRM

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