VTrak Other Discussions

VTrak M500i All drives marked STALE

2024-11-02T14:02:14.9830000

The array was last online in Sep working fine no major problems. It was powered down gracefully through CLU.

When it was powered back up, all the logical configuration was gone and physical drives were all marked as Stale config. No events were recorded in the NVRAM or RAM to explain this.

The drives have all the array data, I have two encrlosures and can move arrays by simply moving drives. Thus I suspect I just need to clear something in the chassis. Unfortunately I followed a misleading guide and Cleared StaleConfig on one drive which simply wiped it's data.

There was only 1 logical drive with a 14 drive RAID50 and a hot spare.

I would really appreciate help or a CLI guide with instructions, this array was used to store old data that might be important in the future.

Thank you,

Homer

TECH data

===============================================================================

PdId Model Type CfgCapacity Location OpStatus ConfigStatus

===============================================================================

1 Hitachi HDS7 SATA 931.32GB Encl1 Slot1 Stale StaleConfig

2 Hitachi HDS7 SATA 931.32GB Encl1 Slot2 Stale StaleConfig

3 Hitachi HDS7 SATA 931.32GB Encl1 Slot3 Stale StaleConfig

4 Hitachi HDS7 SATA 931.32GB Encl1 Slot4 Stale StaleConfig

5 Hitachi HDS7 SATA 931.32GB Encl1 Slot5 Stale StaleConfig

6 Hitachi HDS7 SATA 931.32GB Encl1 Slot6 Stale StaleConfig

7 Hitachi HDS7 SATA 931.32GB Encl1 Slot7 Stale StaleConfig

8 Hitachi HDS7 SATA 931.32GB Encl1 Slot8 Stale StaleConfig

9 Hitachi HDS7 SATA 931.32GB Encl1 Slot9 Stale StaleConfig

10 Hitachi HDS7 SATA 931.32GB Encl1 Slot10 Stale StaleConfig

11 Hitachi HDS7 SATA 931.32GB Encl1 Slot11 Stale StaleConfig

12 Hitachi HDS7 SATA 931.32GB Encl1 Slot12 Stale StaleConfig

13 Hitachi HDS7 SATA 931.32GB Encl1 Slot13 Stale StaleConfig

14 Hitachi HDS7 SATA 931.32GB Encl1 Slot14 Stale StaleConfig

15 Hitachi HDS7 SATA 931.32GB Encl1 Slot15 OK Unconfigured

==============================================================================

LdId Alias OpStatus Capacity Stripe RAID CachePolicy SYNCed

==============================================================================

There are not any logical drives.

BootLoaderVersion : 2.02.0000.00 BootLoaderBuildDate : Mar 3, 2011

FirmwareVersion : 2.39.0000.00 FirmwareBuildDate : Mar 3, 2011

SoftwareVersion : 2.39.0000.00 SoftwareBuildDate : Mar 3, 2011

3190 Ctrl 1 Info Sep 20, 2024 21:00:34 The system is started

3191 Fan 1 Enc 1 Minor Sep 20, 2024 21:00:50 PSU fan is malfunctioning

3192 Port 1 Ctrl 1 Info Sep 20, 2024 21:01:25 Host interface link is up

3193 Port 2 Ctrl 1 Info Sep 20, 2024 21:01:26 Host interface link is up

3194 Ctrl 1 Info Nov 1, 2024 16:31:28 The system is started

3195 Port 1 Ctrl 1 Info Nov 1, 2024 16:32:50 Host interface link is up

Full vtrack now shows files locked

2017-11-02T13:04:29.6400000

We have filled our Vtrack to capacity. Now as we wish to remove files we find that the files are locked. Can some one share some help with this we are using OS Serria

Vtrak E610f converted to an ethernet connection

2017-05-02T22:44:47.8370000

Hello. I have a Vtrak currently on site and I would like to be able to access it via a network connection or a windows box. Is there any way to do that?

Any type of converter box that would convert fiber channel to network?

Maximum Partition Size M500P

2017-02-01T12:48:46.9300000

Getting a I/O error when trying to initilize any partition larger than 12TB. Any ideas why ?

How to clear "config lock is in use"

2017-01-16T17:23:07.1730000

I’m hoping someone can help me with a VTrak M500p. Back in August 2014 there were problems with the unit and I had created a login to our network and on the VTrak for Promise engineers to login and try to recover it. We finally ended up recreating the logical drives - no solution through the proposed "medicine firmware" was found.

I now need to reconfigure the unit but get a message that the "config lock is in use". Even tried a Restore Factory Defaults but get the same message. There is no documentation anywhere I can find on locking or unlocking the configuration. Was this something done by the engineers when the debugging was going on back in 2014? Can anyone provide a command to unlock it?

Thanks,

Joe

Vtrak E610f script configuration

2016-10-30T13:07:31.3030000

Hi ,

I'm looking for the configuration script for my Vtrak E610f ? Can't find on net ?

OSX El Capitain 10.11.6

2016-08-31T13:16:06.5730000

Did a quick search and didn't see anything so I'm sorry if this is covered elsewhere.

Is VTrakFS Client Version Number:1.4.1-46868 compatible with OSX 10.11.6?

I just don't want to find out the hard way. Thanks!

VTrak M500f status is offline after replacing a disk

2016-08-15T17:51:41.5370000

After replacing a failed disk in a VTrak M500f unit, the system has marked the Logical Drive as Offline. Looking at the Physical Disk information and the Disk Array information, the system seems to be confused. Is there a way to recover from this mode? Below is the Physical Disk, Disk Array, and Logical Drive summaries. Thanks.

CLU | Physical Drives Summary
==============================================================================
PdId Model              CfgCapacity Location     OpStatus       ConfigStatus
==============================================================================

1    ST3750640AS        698.49GB    Encl1 Slot1 OK             Array0 SeqNo0
2    ST3750640AS        698.49GB    Encl1 Slot2 OK             Unconfigured
3    ST3750640AS        698.49GB    Encl1 Slot3 OK             Array0 SeqNo2
4    ST3750640AS        698.49GB    Encl1 Slot4 OK             Array0 SeqNo3
5    ST3750640AS        698.49GB    Encl1 Slot5 OK             Array0 SeqNo4
6    ST3750640AS        698.49GB    Encl1 Slot6 OK             Array0 SeqNo5
7    ST3750640AS        698.49GB    Encl1 Slot7 OK             Array0 SeqNo6
8    ST3750640AS        698.49GB    Encl1 Slot8 OK             Array0 SeqNo7
9    ST3750640AS        698.49GB    Encl1 Slot9 OK             Array0 SeqNo8
10   ST3750640AS        698.49GB    Encl1 Slot10 OK             Array0 SeqNo9
11   ST3750640AS        698.49GB    Encl1 Slot11 OK             Array0 SeqNo10
12   ST3750640AS        698.49GB    Encl1 Slot12 OK             Array0 SeqNo11
13   ST3750640AS        698.49GB    Encl1 Slot13 OK             Array0 SeqNo12
14   ST3750330NS        698.49GB    Encl1 Slot14 OK             Unconfigured
15   ST3750640AS        698.49GB    Encl1 Slot15 OK             Global Spare

CLU | Disk Array 0 Physical Drives
==============================================================================
SeqNo PdId   CfgCapacity FreeCapacity OpStatus
==============================================================================

0      1      698.49GB     243KB         OK
1      14     698.49GB     243KB         OK
2      3      698.49GB     243KB         OK
3      4      698.49GB     243KB         OK
4      5      698.49GB     243KB         OK
5      6      698.49GB     243KB         OK
6      7      698.49GB     243KB         OK
7      8      698.49GB     243KB         OK
8      9      698.49GB     243KB         OK
9      10     698.49GB     243KB         OK
10     11     698.49GB     243KB         OK
11     12     698.49GB     243KB         OK
12     13     698.49GB     243KB         OK
13     14     698.49GB     243KB         OK

CLU | Logical Drives Summary
==============================================================================
LdId Alias       OpStatus    Capacity Stripe RAID    CachePolicy     SYNCed
==============================================================================

0    LD0         Offline     8.87TB    64KB   RAID5   RAhead/WBack    Yes

M500p fails to boot after power outage

2016-08-01T14:06:27.9770000

We took a power outage and one of our M500p RAIDs is not working properly. If we remove the disks from the RAID, the controller boots up. If I install all 15 disks, there are numerous messages that scroll on the screen starting with WARNING: BEM. I noticed that the first disk only had the power LED on. I pulled it out and powered up the RAID. I get the following:

Loading software modules.....

WARNING: BEM - BP:c9f922c0, RD:0, H: 0, Sns: 3, SLBA: 3a385126, HC: 5, CB: a2 CT: 0, CH: 3, CDB[0]:28

WARNING: BEM - BKM:Medium/Recovered Err

WARNING: BEM -

WARNING: BEM - BP:c9f922c0, RD:1, H: 4000000, Sns: 3, SLBA: 3a385126, HC: 5, CB: a2 CT: 0, CH: 3, CDB[0]:28

WARNING: BEM -

WARNING: BEM - Initi info for this RIO fr Chn:3

WARNING: BEM - BP:c9f922c0, RD:0, H: 0, Sns: 3, SLBA: 3a3851a6, HC: 5, CB: a2 CT: 0, CH: 3, CDB[0]:28

WARNING: BEM - BKM:Medium/Recovered Err

WARNING: BEM -

WARNING: BEM - BP:c9f922c0, RD:1, H: 4000000, Sns: 3, SLBA: 3a3851a6, HC: 5, CB: a2 CT: 0, CH: 3, CDB[0]:28

WARNING: BEM-

WARNING: BEM - Initi info for this RIO fr Chn:3

<1>Unalbe to handle kernel NULL pointer dereference at virtual address 00000024

<1>mm = c01afa88 pgd = c0004000

<1>*pgd = 00000000, *pmd = 00000000

Internal error: Oops: 0

Has anyone seen these types of errors and is there a solution to getting the unit back online?

Regards,

Carlton

VTRAK E610f for MAC: Firmware Update for use with AMD-based ESX host possible

2016-04-28T06:34:07.2300000

Dear all,

i am planning to use a Promise VTRAK E610f with Firmware for MAC installed as a non shared Storage unit, directly connected via FC to AMD based ESX Host (HP DL 385 G6).

Question 1: do i need another Firmwareversion instead of 10.06.2270.00 for MAC?

Question 2: is it possible to install Non-Mac related Firmware on these Controller Models anyway?

Question 3: Installed are CU based SFP for FC. I plan to use LFL. Are there special PROMISE reccomended LWL SFP Models available?

Best wishes and thanks in advance,

Thomas

Conde Nast Germany