Latest discussions happening in the VESS R/J Family category https://forum.promise.com <p>Hello! I'm having trouble updating the firmware on my VessRAID 1720i. I'm trying to download the firmware from the official VessRAID_all_306000010_32mb.img website, but I'm getting errors:</p> <p>"PTIF: Error OEM code incorrect for this product".</p> <p>Information about the current firmware:</p> <p>Vendor&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;: Promise Technology,Inc.</p> <p>&nbsp;Model&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; : VessRAID 1720i</p> <p>&nbsp;PartNo&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;SerialNo&nbsp; &nbsp; &nbsp;: QESY44026655</p> <p>&nbsp;Revision&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;: A2&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; WWN&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; : 2000-0001-5561-27b7</p> <p>&nbsp;</p> <p>ControllerId&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; : 1</p> <p>&nbsp;BootLoaderVersion&nbsp; &nbsp; &nbsp;: 3.04.2060.04</p> <p>&nbsp;FirmwareVersion&nbsp; &nbsp; &nbsp; &nbsp;: 2.03.2060.22</p> <p>&nbsp;SoftwareVersion&nbsp; &nbsp; &nbsp; &nbsp;: 2.03.2060.22</p> <p>&nbsp;BootLoaderBuildDate&nbsp; &nbsp;: Dec 6, 2013</p> <p>&nbsp;FirmwareBuildDate&nbsp; &nbsp; &nbsp;: Dec 6, 2013</p> <p>&nbsp;SoftwareBuildDate&nbsp; &nbsp; &nbsp;: Dec 6, 2013</p> 2025-09-28T10:22:23.7330000 https://forum.promise.com/thread/problem-with-updating-the-vessraid-1720i-firmware/