SmartStor Discussions

NS4600 - Unknown IP Address

2026-04-01T19:45:35.7500000

I have 2 SmartStor NS4600s (+ a number of NS4300Ns). After a power outage, one of the NS4600s appears to have booted successfully according to it's lights but the SmartNavi indication shows an unknown IP address so I cnn no longer connect to it or use the PASM interface. HELP anyone?

SmartStor NS4300 RAID10 Disk Layout

2025-04-04T20:23:49.8000000

in a RAID10 configuration, which disk pair contains the mirrored files? Wich disk pair are striped?

What is the format/sizes of the stripes (I'm trying to recover my files)?

Is there existing recovery software for RAID10 NS4300 configuration?

HELP PLS! I CHANGED HDD BUT IT WONT AUTO REBUILT RAID5

2024-12-16T19:39:35.6670000

I HAVE A SMARTSTORE NS4600 FOR MANY YEARS. I USE 4 HDDs as RAID 5 (Striping with parity) (x4).

One of the HDDs died the other day. ‘RAID Status Critical’

I removed the faulty HDD and installed a new HDD, but the discs would not rebuild themselves. It did not take any action. There is still a red light next to the HDD on the device.

In the RAID Management tab, only the delete tab is active. In the File System Management tab, I only did ‘Check File System’. Again, nothing happened.

I read the user manual and followed the steps. Shouldn't it rebuild itself in HDD replacement? What do I do now? I tried 2 different new HDDs and it was the same.

Is the new HDD file system NTFS, Fat32 or XfaT related to this?

Here's what it says in the user manual:

RAID status: ‘CRITICAL’.

The SmartStor NAS X volume Y

is not functioning correctly.

Check the disc drives. See page 217.

Replace the failed drive. See page

217. The RAID Volume will rebuild

automatically.

8.4 Replacing a Failed Disc Drive

If a disc drive fails, the Disk Status LED is red. See Figure 1. If the disc drive

belongs to a RAID Volume, the Volume goes Critical or Offline. See ‘Checking

RAID Volume Status in WebPASM’ on page 217.

Replace the failed disc drive with a new disc drive of the same or slightly greater

capacity. You do not have to power down the SmartStor.

1. Open the SmartStor's front door.

2. Pull out the drive carrier with the failed drive.

3. Remove the failed disc drive from the drive carrier.

4.4. Install a new disk drive into the carrier.

5. Place the carrier with the new disk drive back into the open slot in the

SmartStor.

If the failed drive belonged to a RAID Volume, the RAID Volume will begin

rebuilding as soon as the new drive is installed.

During the Rebuild, the Disk Status LED show amber. When the Rebuild is

finished, the Disk Status LED turns to normal status color.

7.3 Spare Drive

A spare is a disk drive that has been designated to replace a failed disk drive in a

RAID Volume. In the event of the failure of a disk drive within a RAID 1 or three

drive RAID 5 Volume, the spare drive is activated as a member of the RAID

Volume to replace a disk drive that has failed.

A spare drive cannot replace the failed drive in a RAID 0 Volume because of the

way in which data is written to the disk drives under RAID 0.

A spare drive is not available for a RAID 10 Volume because RAID 10 requires

all four disk drives in the SmartStor enclosure. However, when you replace the

failed disk drive, the SmartStor will automatically rebuild the RAID Volume using

the new disk drive.

You must designate a disk drive as a Spare. By default, and unassigned disk

drive is Free. Use WebPASM to designate the Free disk drive as a Spare. See

Maintaining a spare drive is a good precaution to protect your RAID Volume

integrity in the event of disk drive failure.

Boot Problem NS4700

2018-05-02T14:24:28.6070000

Hi,

After NS4700 boots up I receive the following errror on the screen:

squashfs errror: zlib_inflate errror

squashfs errror: unable to read page, block d749d7, size b990

Please advice

Thanks

Ioan

Firmware ns4700

2018-06-09T06:46:24.7170000

Hello!

Can't download latest version firmware of ns4700 from official site, link isn't correct. Maybe anybody have it on a file sharing?

Cannot delete files

2018-04-01T22:54:58.0870000

I cannot delete files from my Promise NS4300N. The following message appears: The operation can't be completed because you don't have permission to access some of the items.

I'm using MacOS X 10.13.3. When the "nas" appears in the Finder, I connect that way, otherwise I connect via go-->Connect to Server using SMB (smb://192.168.0.185/). Both ways no deletion is possible any more.

I guess maybe it is since one of the 4 hard drives got a defect and I replaced it. The NAT seems to work quite normal, I copied lots of files on it since then, just deletion doesn't work.

I checked permissions in Cmd-I-window in Finder, everything ok (I may read&write).

I tried deleting in Terminal with rm -f ... result: "Permission denied."

I ran the program "BatchMod" <http://www.lagentesoft.com/bm_instructions/index.html> on one of the files to reset permissions correctly - no help.

Now I'm out of ideas and hope someone here can help me ;-)

Addition: It's no longer possible to switch the NAT off :-( Usually I held down the power button for more than 5 seconds and the drive shut down automatically. Now all disk status LEDs are green, the system status LED is red, the LED right next to it is yellow and flashing short from time to time.

Best wishes,

Dietmar

NS2600 safe mode upgrade firmware failed

2018-03-22T06:38:52.6030000

Hi,

My NS2600 got running into Safe Mode and now I can't get it boot in normal operation mode nor can I upgrade it's firmware using the updates from your site(invalid upgrade file!). How can I do to get the NS2600 back online? Please help !

Cannot rebuild array after disk fail (NS4700 f/w 03.00.0000.29)

2018-03-08T10:31:44.7600000

My NS4700 has 4x 3TB HDDs in a RAID5 setup. One of these drives recently died, and the array went into "degraded" state.

I have replaced the failed drive with an identical one (down to submodel and firmware version), but the drive is in "unconfigured" state, and I do not have the option to start a rebuild (greyed out due to no "spare" or "dead" drive).

I cannot turn off the "auto rebuild" option (to see if that would enable the "rebuild" button), as any time I try and change that setting and apply it, I simply get a spinning wheel for a fraction of a second, and nothing happens - going back to that settings screen shows auto rebuild ticked again.

I cannot change the state or assignment of the drive, and cannot find a way of initiating the rebuild - is there another method to forcibly start an array rebuild?

NS4700 not accessible

2017-06-13T12:16:30.5130000

Hi to all,

I received a NS4700 from a customer, who had power blackout. After that the NS4700 is not accessible any more. Power Lamp is solid red and on the LCD Panel I can only see an animated Promise advertisement.

- shell is starting with several errors, but i can login as administrator and default password.

- Firmware is

- fan control is working

- reset button is not working

- power button is not working

- USB retrieval also not working

Logged in as root and could assign an IP Adress, which is visible in my network.

Now what i am to do ist to restore date from the disks. Question ist, how. :-)

I already marked and removed the HDDs, but have no possibility to reset the NS4700.

SMARTNAVI for OS X Sierra

2018-01-04T10:23:14.7530000

Will promise make a new version for Sierra? Because 1.9.0.9 launches but with no window and therefore is practically useless.

as an alternative - is there any other way to configure a RAID on a DS4600 if Smart NAVI will not work on new OS ?

-vin

Cannot Downgrade NS2600

2017-12-05T07:56:34.6800000

Greetings,

I have a Problem with my NS2600 NAS,

With the latest Firmware it ist not possible to create an iSCSI Volume over the whole Raid.

Only 10% is automatically assigned to iSCSI on the Raid Volume.

With the FW 02.01.0000.18 it worked fine.

Now i cannot downgrade with Safe Mode. I always get the Message "Invalid Upgrade File". I have tried to downgrade with all firmware files I found on the hompage. No Success.

Also this Tutorial is not working:

https://kb.promise.com/thread/ns4600-using-safe-mode-to-update-or-downgrade-firmware/

I cannot upload a File on the public folder, i just can upload the file directly on Safe Mode.

I know this is a old NAS, but for my backup this would be good enough.

But on CIFS I get a write performance about 6 MB/S. On iSCSI about 20 MB/s.

Maybe someone can help me

Thank you!

NS4600 cannot boot

2017-12-06T09:38:30.9670000

I have a NAS NS4600 which buy at 2012 year. It can't booting normally and the system status LED light as red.

The HD led seems ok (blue). Also I have tried to hardware reset by press the button but still error.

I google troubleshooting and found NS4600 is EXT3 file system inside, I want recovery my data through linux ubuntu but it seems can't mount this HD. So I am asking for your help to my HD, any solution would be appreciation.

Recambio de fuente de alimentacion

2017-12-05T17:38:00.3730000

Hola

Tengo un Smartstor DS4600 y la fuente de alimentacion se ha estropeado ¿donde puedo comprar un recambio?

Gracias

Backing up my NAS NS2300N

2017-12-03T20:14:56.8570000

I have searched all over, not hit the right place yet, and decided "its time for help"....

I want to find an application that will allow me to do a backup of the NAS. I would like it to be able to do the initual full dump, then either scan/replace/add new files much like a mirror (my mirror will not support NAS drives) would do. I am not looking for real time backup, I'd be most happy with a scheduled backup onec in 24 hours for example.

Hopefully someone out there has done this, and is willing to give me that needed shove in the right direction....

Thanks, Henri Monnier

SmartNavi

2017-11-02T12:11:46.5100000

Hi I own a NS4600. I'm currently running Mac OSX Sierra and the SmartNavi application won't open. I can access files via smb, but I need to reconfigure my hard drive setup and can't without having a working version of the software. I'm not sure what the Nas IP is either? Can anyone provide assistance?

Drive format type for NS4600?

2017-11-30T06:14:56.7600000

I have an older NS4600 and the 1tb configured with raid 1. One of the drives died and will not spin up. I would like to take the remaining drive out and hook it up to an external enclosure to get the data off.

Neither my Mac or PCs recognize.

Thanks,

Chris

Using NS2300N.... yea i know, its old, but I'm poor and retired

2017-11-07T20:31:07.0800000

I have a folder in the public folder named 'cnc' and it does have subfolders. When I try to delete the files or folders I indicates that user 'henri' must approve. When I log in smartnavi as 'henri' and go to the browser window, I still cannot perform the deletes. Cant do it under admin either.

I'm perfectly happy in reformatting and reloading if i must, but need some pointers on how to accomplish that, or how to do the delete.

I dis try to run in admistrator mode too....

Thanks, henri

SmartStor NS4300N network speed

2017-08-03T13:09:09.4800000

I got an old SmartStor NS4300. It is connected to 1Gb switch, shows in PASM that ethernet link speed is 1000Mbps, but file transfers never exceeded 8-9 MB (so, less than 100Mbps). I've already tested some patchcords (everyone of them certified to 1Gbps). Where there can be problem?

DS4600 recovery

2017-09-23T14:34:11.4530000

Hello,

My SmartStor DS4600 enclosure hardware doesn't work anymore, but the hard drives are OK. I put 3 hard drives in my computer (Mac) and I'm looking for software to recover RAID 5 data in original folders trees. I have the possibility to put all 4 drives, but I think there is a possibility to get data back only with 3.

I tried Data Rescue 4, but scan time for 9 Tb is more than 4000 days!

If I buy another DS4600 enclosure and put the drives in, it will work or not?

Thanks for your help.

NS4300N Enclosure failed

2017-09-13T06:39:41.8230000

Hi guys,

I'm using NS4300N with RAID 5. Now the enclosure can't boot and end up with red light in MA/fix tool symbol.

How can I retrieve data in it?

Can I just buy new enclosure and plug the old HDDs in?

Thank you very much.

SmartStor NS4600

2017-09-06T12:07:22.9700000

NAS connecting in Smart Navi but navi shows only setup wizard. Web PASM show 500 External error. Can somone help? Attaching screenshots

SmartStor NS6700 WebPAM PROe web interface variations from manual

2017-08-05T12:05:03.9500000

Hi,

I have a NS6700 device which I've discovered has a WebPAM PROe interface which does not match what is shown in the manual. I am running the latest firmware V03.01.0000.17 (2015/05/08).

Specifically I want to create schedules for turning the device on/off and yet the Power options do not exist in my web admin interface (I only see three options - Media Patrol, Redundancy Check, Spare Check). When I review the documentation, the add schedule feature should offer 5 options, which includes the Power On and Power Off schedule.

Why would my NS6700's WebPAM PROe version be missing these features and how can I address this problem?

Thank you in advance for any assistance you can offer.

NS4600 PHP

2017-08-05T02:51:24.1130000

Is there any way to upgrade the PHP version or install newer versions on the NAS?

SmartStor NS6700 - Boot Error

2017-06-16T04:52:04.9970000

Hi all,

Our office have an poer outage last night and when i turn on my NAS, i received Boot Error massage.

Is there anyone ever encounter this issue? Any suggestion to solved this are very much appreciated.

No volume found on DS4600

2017-06-01T20:17:51.4270000

We are trying to recover archived content on an old SmartStor DS4600. When I first powered it up, it beeped indicating one of the drives had failed. I attached the DS4600 to my computer and opened the device in SmartNavi, which indicated the RAID5 array was critical. Under Volume Configuration no volume was listed, which I assumed was a result of the array being in a critical state. I purchased a new drive, and when I inserted it, SmartNavi indicated the array was being rebuit. It completed a few hours later, but it still says Volume Not Found. How do I find/recover the volume on this array?

ACL and root access NS6700

2017-04-20T01:50:31.8500000

NS6700

firmware : 03.01.0000.17

I deleted and re-created my account.

I can not access the home account folder I created from my old account.

To change ownership, Root access is required. Telnet is not accessible with engmode.

How do I access the root account?

Smartstore NS4600 inaccesable

2017-03-13T11:16:53.0770000

I cant log on i try hard reset but nothihg happens please tell how to restore the device to factory settings

After reboot my NS4700 hangs during boot

2017-02-18T10:41:51.0270000

Hello,

today i tryed to replace the harddrives, bur now after a reboot of the device it won't startup.

I connected a monitor and this are the last lines:

VFS: Mounted root (ext2 filesystem) on device 1:0.
Freeing unused kernel memory: 408k freed
EXT2-fs (ram0): error: ext2_lookup: deleted inode referenced: 57386
EXT2-fs (ram0): error: remounting filesystem read-only
sh-3.1#

Then i'm on a prompt. With a USB keyboard i can enter commands, but i have no idea what i can do here. With "help" i got a list of comands, but for me they are not helpful...

What can i do to repair or set it to facory defaults? The reset button on the back does noting at this time.

It is no change if i boot with inserted or removed harddrives.

I will be glad if someone has a hint for me.

Gregards
Stefan

Cant access ns4600

2016-12-01T08:37:54.7370000

Hi,

I started having this weird problem with my ns4600. I can't access it via web, I get "404 - not found" error.

I'm able to ping the device, and access via windows to list the folders, but cant access them.

Shutting it down and back again is not helping. The lights on it are flickering normal blue.

Also tried using the smartnav utility, but it can't access it.

Any suggestions?

Thanks.

Ftp access to ns2600

2016-11-21T12:07:03.6270000

Hello, I want to access my ns2600 from outside the office, I configured everything to be able to access by ftp, but when I access I do not see any folder. If I connect a usb hard drive yes I see it and I can access it and its files, but not the volume mounting in the raid, it appears empty.

Thanks for your help.

100% cpu consumption when backing up in NS2600

2016-11-21T12:11:36.0170000

Hi, when I connect an external hard drive via usb to my NS2600 and I do a backup or a data synchronization the cpu consumption goes up to 100% and I have to restart the nas but I can not barely access it.

Thanks for your help.

Volume on SmartStor DS4600 suddenly not visible, RAID array OK.

2016-11-10T09:18:17.4500000

Can anyone help please? We have a legacy DS4600 attached to Windows7 PC via USB on which a new RAID and Volume was created back in May 2016 using SmartNAVI for Windows. (The device itself had previously been used with Mac OS). It was working fine a couple of weeks ago, then suddenly a few days back the 'connected drive' was no longer visible on the PC. (Although it does show as a 'ejectable' in 'Safely remove hardware and eject media').

Accessing the device via SmartNAVI, it can be seen and managed. However, when accessing the Volume List it indicates 'no volume now, please create a volume first'. The RAID shows everything fine and the Event Log was showing both the RAID & Volume created on 09.05.2016, the date it was originally set up, but there were no other events on the log. As I said, it has been working absolutely fine in the meantime.

I have since tried resetting, and also pulling individual discs so as to force the system to recreate the array, which it actually does (confirmed on the updated event log). I have also tried updating the firmware on the device, but still no volume is visible. I have even tried connecting it to another PC with newer SmartNAVI software installed, but exactly the same results and still 'no volume' present.

The device itself was being used to archive files for users who had left the establishment so the data itself was not actually being backed up. If anyone has any ideas, or can advise how we can retrieve the archived data it would be very much appreciated.

Attached is a PDF with screen grabs from SmartNAVI

Assigning users to shares on NS6700

2016-11-06T23:29:48.1100000

So I've updated to the latest firmware. After all said and done the unit doesn't seem to be able to save it's settings. Everytime the unit is restarted it defaults back to administrator and password as the password. The shares and data still seem to be there and file check says it's fine. But I am unable to add users to the shares as it says error getting data.

When I login via ftp, I can see individual files but I can't download them. I get a Operation not permitted.

All of this seems to be able because the drive itself can't seem to write to the drives I think. Why would this be? Is there any way to retrieve my data? The only data I can retrieve is from my admin's home folder.

NS2300N. please, help advise.

2016-10-24T17:59:58.6070000

Hello. Please advise what to do in this case: in the SmartStor NS2300N device 
updates the firmware. device stuck. We expect about half an hour. then turn off. 
then communicate with the device only via telnet and only through engmode 
(admin not allowed). All tests ns2300 passes, but not mount the partition 
"/ promise". Root access is not. How to get out of the situation?

Increasing NS4600 capacity by replacing HDDs with larger ones

2016-10-12T09:34:01.1600000

I have NS4600 with four 1TB HDDs set up in RAID10 (Striping with mirroring) configuration. Is it possible to increase its capacity by replacing these 1TB drivers with larger ones? If yes, what is the largest drive size that it supports? Will i have problems with very large drives (does NS4600 use GPT? What kind of filesystem does it use)?

Smart Navi does not see SmartStor DS4600

2016-10-02T16:38:30.3930000

I have started fresh with my Smartstor DS4600. I installed SmartNavi ver. 1.9.0.9. That seems to be the last or latest version to download. My OS is currently El Capitan 10.11.6.

When I first downloaded SmartNavi (multi-language) I launched and it was in another language, probably Japanese. I explored the menu and found English, which everything seemed to change except for the phrase "Click here to refresh..." This issue was resolved by launching SmartNavi again. Everything is in English now. The real trouble is this... clicking the "Click here to refresh..." does not bring up my DS4600.

If I take this to my portable which runs the same OS, SmartNavi sees it fine. However, DS4600 is for my main machine and not the portable. I want to be able to manage the DS4600 from this iMac. The DS4600 is going to be my Time Machine backup. I need to be able to see information about it on this iMac. Am I missing something?

Thank you,

Chris Laurel

How to assign users to shares?

2016-09-17T04:55:14.9130000

Right, so I've upgraded the ram to 2GB and latest firmware installed. I decided to play it safe and removed the hard drives during the firmware update.

Unfortunately the firmware update seems to have caused the unit to loose all the settings. I've recreated the various users, and most of the shares were present when the hard drives were reinstalled. However I can't seem to assign users to the shares.

When I log in via admin or userx on Mac or W10, I only get their home directories (files all present). But it doesn't show the shares ie TimeMachine, Music etc. When I got to WebPAM > NAS > Protocol Control > CIFS/AFP/Unix all enabled. Then when I got to Share Settings and enable Mac, Windows etc I get the error "Error getting data".

Any ideas why this is?

SmartStor DS4600 no longer sees the hardware unit...

2016-09-24T16:01:02.5870000

SmartNavi does not see my DS4600. DS4600 will show up in my Finder. When it mounts, I get a message that reads...

"OS X can’t repair the disk “The Death Star.” you can still open or copy files on the disk, but you can't save changes to files on the disk. Back up the disk and reformat it as soon as you can."

There were no amber or red indicators, all drives were blue. Dragging files over to a new location was slow and tedious and I could not save all files. This is the units first failure and it seems catastophic.

What I want to do is,

I want to wipe this down completely and start over. Without SmartNavi, I guess I can't can't do it because I don't expect Disk utiiltiy in OSX to do this.

Getting desperate I tried the reset button on back, but I get no tactile feedback that it did anything (firstly, it never felt like a button was there, I could push against a surface but it did not give me any indication that it moved and nothing visual happened either). I need some tricks, workarounds or support documents to try to make this work, please or else I bought an expensive paperweight. bummer.

How do I find out what SMB version I have on my NS6700N

2016-08-27T04:28:01.8030000

Recently my Windows 10 machine has been unable to access my NAS (my Macs connect fine). Looking around on the net it seems that Windows and SMB might be the issue. So in an effort to find the source, does anyone know what version of SMB and/or CIFs these are running? I have the 1GB model so not on the absolute latest firmware.

SmartStor NS4300N SetUp Freeze "Checking network"

2016-08-27T09:00:15.4770000

Hi there,

i just bought a used Promise SmartStore NS4300N cause all the specs met my requirements and it was cheap ;)

now i stuck on setup. I installed the latest "SmartNAVI" Software and was able to connect to the NAS with default user.

When i click on "Set up" and chose Quick Setup or Advanced Setup, no matter if i provide correct IPs manually or chose automatic DHCP it always stuck with a small popup "Checking network | please wait".

i waited an hour but nothing happened.

does anybody know what's wrong or could provide any assistance?
would be so great if you can help me.

my client is running on Win10 and the Promise NAS is connected to my FritzBox Router.

Best regards,
Simon

SmartStor NS4600 - Can't access PASM

2016-07-12T22:34:17.8930000

Hi,

I have an NS4600 and since removing some old users from the device and rebuilding my array I'm no longer able to access WebPASM. I can FTP to the device and browse via SMB.

I have created a support ticket but the device isn't under warranty so was hoping for some community support.

Thanks,

Lewis

Smartstor NS 4600 no ethernet connectivity

2016-06-15T07:43:17.6700000

I have an NS 4600 with an ethernet connection. we had a power loss, and after rebbot I cannot access the smartstor unit. The ethernet port only glows ornage when a tested cable is plugged in, no flivckering, and no green light at all. Is there any way I can get a replacement controller board?

THanks in advance

Jason