VESS R2000 Series Discussions

Vess R2600 - Reset default password

2025-10-03T12:10:23.8370000

How to reset the administrator password of the Vess R2600 series devices to the default password.
(Also confirmed to work on Vess R1840i unit)

Download attached .zip file.
(please make sure to rename the file to "OPAS_vr2k_resetpw.zip", it needs to have only OPAS in capitals, all other characters lower case, it will not work otherwise)

Copy it to the root folder of a FAT32 formatted USB drive.

Power on the Vess device, wait for it to boot up.
Insert the USB drive in the top USB port in the front panel of the device.
The device will start beeping and the LED on the USB slot will blink for a while.
Wait for the process to finish, remove the USB drive, done!
Login with default 'administrator' / 'password'

The USB stick will now contain an extra folder called OPAS_OUTPUT with 2 logfiles.

One servicereport file and a .txt file, the latter should show the password reset process.

Vess R2600Ti. migration.

2025-04-15T02:22:18.1670000

Hello everyone.

I replaced the disks in the storage system with 1.2 TB disks with 2.4 TB disks. This is an array with 1 logical disk, on which VMs operate. How can I increase the logical disk using the free space on the disks?

I read that this can be done using the tool - Administration - Background tasks - migration. But I'm not completely sure about this.

Tell me the best way to do this?

This storage system is in operation and not in testing, so I can't experiment.

Vess R2600Ti HDD HELP ME

2025-04-07T18:29:44.2630000

Hello, friends. A disk in my cluster that was on the storage system crashed. There are no violations in the storage system. All arrays are fine, this is what the monitoring panel shows. The logs are empty. When running Redundancy Check on the array, an error occurs and a pause. array RAID 6. This RAID has 2 logical disks. One disk (logical) does not work, and the second one works. How can I recover data using VESS tools?

Vess R2600ti HDD change new hdd

2025-03-01T11:08:20.2470000

Hello. I have raid 10 of 4 1.2 TB disks. I want to replace them with 2.4 TB drives. Question: Does this storage system support hot disk replacement? How can I see if the replacement was successful? How can you then increase your storage space?

Vess R2600xi SMB Windows 11 24H2

2025-01-31T09:53:17.2470000

Hello,

after updating the workstations to Windows 11 24H2, the connection to the storage VESS R2600xi through SMB fails with error: "The specified server cannot perform the requested operation."

Can you help troubleshoot / solve this?

Update firmware R2600ti

2025-01-16T11:08:17.1830000

Hello.

Promise Vess Command Line Interface (CLI) Utility Version: 1.05.0000.80

Build Date: Jun 13, 2017

BootLoaderVersion: 1.00.0000.18

BootLoaderBuildDate: Apr 28, 2016

FirmwareVersion: 1.05.0000.80

FirmwareBuildDate: Jun 13, 2017

SoftwareVersion: 1.05.0000.80

SoftwareBuildDate: Jun 13, 2017

To use all drives on the compatibility list, do I need to update the firmware to the latest version? Is the update safe, or do I need to backup all data and system settings?

Vess R2600ti. Uninterruptible power supply

2025-01-04T06:56:02.0430000

Hello. I have a Vess R2600ti. Not long ago I reconnected to a new UPS (uninterruptible power supply). I have 3 power supplies. I decided to connect the power supplies to different UPSs, so that if one backup power source fails, the system will work on the second one. But the problem is that when I started checking this circuit, my vess beeped but did not start, although I thought that it would work on one power supply and report that the second one did not work.

Maybe I'm wrong. Write how the system should work if one power supply fails. The screenshot shows how I connected it to the backup power supply.And one more question: I have 3 power supplies (this can be seen from the screenshot) Which one is the backup power supply? If which power supplies fail, will the system shut down?

Vess R2600Ti HDD

2025-01-04T07:12:29.7270000

Hello.
Since 2017 my vess has been working.
And I didn't change the disks. 
Now I want to change them to new ones.
Can you tell me what discs I can buy to replace them?

Vess R2600ti Warning BAT 1 Enc 1

2025-01-04T06:37:20.6070000

Hello. my Vess R2600ti Today it beeped. I found this message in the log: BBU cannot store data in cache memory for more than 72/48 (16 GB) hours or an estimated backup cycle of less than 3 times. Should I start worrying and take any action or not? If this is all in normal mode, why is it accompanied by a sound signal?

Vess R2600ti service work

2025-01-04T06:46:55.0830000

Hello Vess R2600ti installed 2017. Today is 2025. No technical work was carried out. Is there a need to carry out preventive work now or is there no notifications from the system yet? Is there anything to do? If you need to carry out any work for prevention, write what kind and if there is a manual? Thank you.

Vess R2600fi RAID10 migration ultra slow

2018-05-14T13:41:04.2270000

Hello!

I have an issue with my Vess R2600fi (dual controller) unit. I have started RAID10 array migration from 8x8TB to 14x8TB.

First, the migration is very slow, regardles of the migration priority (6% after 4 days at 20MB/s rate). I can blame ~400 I/O per second from VMs running on top of it, but I was expecting faster migration where there is no VM activity over night...

The bigger issue is that one of the source HDDs failed in between. I cannot rebuild the array because the migration is in progress, I cannot cancel the migration just because there is no such option.

Question: is there any hidden CLI command to stop the migration, rebuild and move VMs away?

Any other suggestions?

Thanks!

Mario

Vess R2600i VESS2000-3U-16Bay- Dead HArd disk replaced but Rebuild so slow

2018-02-28T18:24:28.2800000

Hi,

I am using vess R2600i with 16u , hard disk size with 4TB. Recently shows one of the hard disk dead and array degraded so we have decided and replaced the drive with segate but its came with toshiba hopes its not an issue.

But after start rebuilding its show slow more than 20 hrs its shows only 1 percentage complete. logical drive not accessible , I have verified the rebuild state are high only. is there any way to rebuild forcily or anything else

Any techies please help me to sort out.

Power Outage - Boot upon restoration

2017-10-05T15:04:09.0300000

Hello,

We had a power outage who's durration exceeded the UPS battery capasity and the device lost power. I had to touch the power button to get this up and would rather it go in it's own. How can I configure the R2000 to automaticly start up when the power returns?

Thainks!

VR2600tiD minimum power supplies

2016-10-12T22:47:13.5570000

I have a 2600tiD with default 3x power supplies.

When testing / simulating power failures, I noticed the system would hiccup and "lock up" if 2 of the 3 power supplies were offline.

By hiccup, I mean the unit would respond look to respond normally, then start its beeping due to fault. But then a short time later (few seconds?) I would hear all the fans ramp up, like it rebooted. After this, the unit continually beeps, but never comes back after all power is restored (about 10 minutes of waiting(. I have to completely shut it down, then power back up to restore.

So I guess my question is two parts.

1. What is the minimum power suppliues to run (looks to be two before the unit acts wonky).

2. How can I remotely restore the unit if 2 of 3 supplies go offline?

I could not find any specific details for either of these via the manual so any gudance would be appreciated.

Boot Error

2017-11-22T08:06:27.5900000

Vess Promise R2600i model depolama birimim var. Önceki gece elektrik kesildi ve güç kaynağı kapatıldığında sistemler kapanıyordu. Elektrik geldiğinde her şey yolundaydı, ancak bahsettiğim ürün geri gelmiyor, elektrik çalışıyor ve enerji var. Kimin kullandığını biliyor musun? Teknik destek alabileceğim bir yer biliyor musun? Şimdiden teşekkürler.

R2600iD controller hangs at terminal message "starting i2..."

2017-10-24T06:28:10.7100000

When booting, a controller would hang at "starting i2..."

and if I remove that controller, then the boot would success.

(Please see the attached image...)

NFS & VESS R2600tiD

2017-10-20T14:06:45.8770000

Having problem to connect to my VESS R2600tiD over NFS.

Created Shared Disk and checked NFS, No Root Squash, no allowed addresses (should be all, even tried with some addresses, scopes), enabled NFS in Protocols with default settings.

Created two portals one on 10Gb and one on 1Gb interface, no other portals for NAS. Ports that are included in portals for NAS are excluded for iSCSI. Both have links and ping works fine.

I can do SMB/AFP on both from any of my computers but no NFS?!? I've tested on Linux, macOS, esxi

What am I missing?

VESS R2600 problems and questions

2017-09-06T21:09:51.9530000

First the issues I am having:

I have two Vess R2600xid enclosures (dual 10Gb/s controllers in each unit), each paired with an J2600 disk enclosure that seemed to be working properly though our initial testing prior to putting them into real use. Since we started using them, we have seen a problem where iSCSI connections are being reset out from under the server connected to each unit. Each unit is dual controller. On initial start, both controllers come up and seem to be working. After a period of use, controller 2 disappears from the GUI. In the CLI, it acts like there is no controller 2. When I generate a system report, it shows 2 controllers in the system, but no details available for the second one. In the part of that system report I can see, there are no errors listed.

Both VESS systems are being used as backup repositories. We are using VEEAM on Windows Server 2012 R2 connected vi iSCSI over 10 Gb/s fiber. Jumbo frames is enabled and verified to be working from end to end. The VEEAM backup job consistently completes incremental backups, writing the incremental backup file to the repository on the VESS. But at seemingly random times late in the process of generating the synthetic full backup, an error is thrown that VEEAM just reports as "ConnectionReset". It seems to be related to larger files as jobs generating smaller files (less than 200 GB or so) usually complete. I see similar issues using windows explorer to copy large files to the VEEAM, but they are a little more sporadic and hard to nail down.

Questions (other than the obvious "How do I fix it")

1 - Even after using the CLI or GUI to do a sybsystem restart, the 2nd controller does not show up. Only a hard power cycle does it come back. Is there something else I can do remotely to get that 2nd controller working again? One of the units is over an hour away.

2 - Is there a recommended firmware level? I installed the latest available about 2 weeks ago. Is this possible firmware related?

3 - Is there any way for me to look at the service report that is generated? I would love to see more diagnostic info that might point me in a direction. We already have a ticket open with support, but I would like to have access to the same info.

Re-setting a Vesa R 2000

2017-07-07T01:42:09.1230000

Hi,

I recently purchased a Vess R2000 secondhand. No one can tell me the passwords to access the NAS or even the IP address or range that it has been configured with.

Is there any way to re-set this box back to factory?

Thanks in advance

Disconnection of NAS R2600ti on MAC computers

2017-07-04T21:34:13.7070000

Hello

We have a problem with a NAS system R2600 where on MAC computers the unit that is mounted with the IP of the NAS is disconnected. While on Windows computers this fault does not occur.

What can be the best solution or missing in this configuration with the Apple platform?

iSCSI CHAP Windows Server 2012R2

2017-06-29T12:20:13.3200000

Hi,

I'd like to use iSCSI CHAP for Vess R2600i but no luck. Windows fails to authenticate even when I copy paste the password, so there can't be any typos.

Only thing that I can think of is that the R2600i is using CHAPv1 which has been deprecated by MS long time a go.

Box info:

Controller 1 Boot Loader Version 1.00.0000.18 1.00.0000.18 Boot Loader Build Date Apr 28, 2016 Apr 28, 2016 Firmware Version 1.05.0000.74 1.05.0000.74 Firmware Build Date Oct 19, 2016 Oct 19, 2016 Software Version 1.05.0000.74 1.05.0000.74 Software Build Date Oct 19, 2016 Oct 19, 2016 NASAPP Version 1.05.0000.74 1.05.0000.74 NASAPP Build Date Oct 19, 2016 Oct 19, 2016

Any ideas or suggestions to how to resolve this?

Need help in identifying performance bottleneck with VESS R2600

2017-03-15T15:59:49.0700000

Greetings, I have a pair of R2610xis with dual 10Gb controllers, using iSCSI and 7.2K SAS drives, Each VESS is paired with a DataCore SANSympony frontend to provide storage RT mirroring between two sites. Currently, the 10Gb ports on each controller are trunked together to form two portals, both in the same subnet. The VESS and frontend server are connected via a single iscsi initiator/LUN through a 10Gb switch fabric. The idea is to maximize performance and redundancy via multipath between the VESS portals and the frontend server, which also has multiple 10Gb connections. Currently, this setup seems to have trouble maintaining relatively low load (200MB/S, 2-3K IOPS) and gets into high latency issues. I noticed traffic is only flowing through one of the two portals, so I'm looking for guidance on how to isolate this performance bottleneck, properly setup multipath between the VESS and the frontend server, and how to make the most out of this setup?

Thanks,
-HF

Email notification configuration

2017-03-10T20:49:42.4430000

Email notification configuration is not working

When is a 2600i a boat anchor?

2017-03-07T22:07:32.3500000

I have purchased several Promise arrays over the years, and I have had good performance. Now, I am replacing a NetApp installation with dual controllers. What Promise does not tell you is that dual controllers will not work with SATA drives unless you buy a Promise SATA to SAS adapter for each drive. The cost of the adpaters is more than the cost of the controller, and almost the cost of a single controller array. I have tried Promise tech chat. Beyond telling me that I needed an adapter, they could not tell me where to get an adapter or the cost of the adapter. I finally found a "Blackjack" adpater, and the photo showed FOUR adapters in one pack for about $110. But, when I went to order, I was told that EACH adapter was $110. $1600 per array for $5 adapters?! Then I tried sales, who said that indeed it was one adapter for $110, and they could not explain why a single to dual controller upgrade kit did not come with the adapters required for a dual controller system. You see, a SINGLE controller works with SATA drives with no adapter, but a DUAL controller system will only work with SATA to SAS adapters. Then, I was passed to a regional sales rep who could understand the insanity of the situation, but could not help. He said his manager would call me before the end of the day. It has been a week, and nothing from Promise. So, instead of working arrays, I have 10G boat anchors. Has Promise abandoned the storage array business?

All HDD status is No usable in Physical drive window.

2016-11-30T11:33:12.3670000

HDD: ST4000NM115.

Device: Vess R2600fid

Vess Clock Jumping back to Jan 2016

2016-11-05T15:05:28.9230000

I have a dual controller Vess R2600i. I found the clock had jumped back to Jan 17, 2016.

I set the clock to the current time, and have synced it with NTP. The clock currently is jumping back in forth between the current time and Jan 17, 2016. Some log entries have the current time, some have Jan 17, 2016 06:45:38.

Vess R2600tiD iSCSI target connection limit

2016-09-29T16:23:08.7970000

I am trying to understand this - tech support just confused me. Maybe someone here can shed some light.

Under iSCSI management, in Target, i show only one ID (0, default, I never added this...). When I expand it, itshows that there are a "Max Connections" of 4. In my environment, I need to have 6 or more concurrent connections.

Under IO Network Manangement, I have two portals set up (an LACP trunk or two ports, one trunk per controller card).

Does this connection limit on the target stop at 4 reguardless of how many portals set up, or is this per portal?

My environment will be 3x(and more down the road) XenServers with dual networks for multipath talking to each trunked portal. On another unit, this shows up as 6 total connections.

Any thoughts or input would be apreciated.

Thanks in advance.