VTrak Ex30 Discussions

E630F won't spin up SAS drive

2018-06-06T22:04:28.4770000

I have a E630f, which previously had SATA drives in it, and I'm swapping out to larger capacity SAS. Is there any reason that the array wouldn't recognize or spin up a SAS drive? The firmware on the array is quite old, and I'm planning to upgrade it to see if that has anything to do with it, but I can't think that would have much to do with it, since it's just making an electrical connection to the drive. I've removed the SATA Blackjack adapter on a few of the drive sleds (the array still "knows" about the previous SATA drives in its config, which I'm also going to revert to factory), but when I put in a SAS drive back in the array, the drive lights just don't even come on. Plugging the drive sled out, the drive doesn't appear to have been spining, either (no rotational momentum).

Ideas? What should I do next?

VTrak E630f throwing boot errors, drops to command line with no config menu

2018-05-16T18:18:48.3670000

Hi --

I'm trying to resurrect this controller we've had sitting around doing nothing for a year. I'm able to get the serial connection to work, but upon boot, I get a lot of:

Buffer I/O error on device sda4, logical block xxxxxxx

with these afterwards:

WARNING
WARNING - Previous boot of (0) INCOMPLETE
WARNING
Error parsing config, syntax error, unexpected LL_IDENTIFIER, expecting $end in /islavista/config_user/sw/syslog-ng.conf at line 1, column 1:

pam_login_attribute$msÓFUJame
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

syslog-ng documentation: http://www.balabit.com/support/documentation/?product=syslog-ng
mailing list: https://lists.balabit.hu/mailman/listinfo/syslog-ng

cp: read error: Input/output error
ERR: Copy config version file FAILED (1)
... FAILED (1)
FATAL - RAID Core NOT INSTALLED (CLI BYPASSED)

It drops me to a command line afterwards.

I've tried to run the menu manually, but when I try to enter the username and password, it was the management service is not ready. Is there anyway to flash the new firmware on top over serial from the command line?

Is there any way to reset this so it will start fresh?

Thanks for any pointers you can give.

Configuring Ex30 for performance as direct attached storage

2018-04-06T12:38:59.0600000

we need help configuring our array for optimum performance as direct attached storage. We have a dual controller ex30. We have an Xserve with a four port 8gb fiber Card connected to the chassis. 2 ports on each controller. Right now we have have it configured as a RAID 60 array with 1 global hot spare on each side of the chassis. In this configuration we are seeing approximately 1000MB per second writes and slightly slower reads. We were hoping to see 3000 MB/s.

Is there another configuration of our luns to maximize performance?

Promise Vtrak E610f OS compatibility

2017-11-30T13:15:58.6930000

I was planning to update my old Xverse 3,1 (Early 2009) to a Mac Mini, that would run Sierra or High Sierra. The only issue currently is whether or not it's compatible with the Promise Vtrak E610f. Any insight on the matter would be appreciated.

Read speed half of write speed

2017-08-07T22:59:15.2770000

Quick question. I have an Ex30 with Jx30 expansion (40 drives total, dual controller). The Ex30 is hooked in to a Brocade 5100 with SanLink2 8GB Fiber connections for the clients. there are only about 6 active clients at any given time. It's configured as RAID 50. I've noticed a decrease in read performance recently and I can't identify the root cause. I'm getting a solid 1100-1200 MB/sec write and the read is pretty jumpy, ranging from about 300-700 MB/sec. I'm using Blackmagic speed test. I believe when I initially set this up a couple years back I was maxing out the bandwidth on read and write, but the read definitely seems to be a little weak.

Does anyone have any suggestions on what may be causing this issue? I'm not seeing any errors, I routinely run maintenance on the Xsan file system, and I'm getting the same results regardless of the client.

VTrak E830f unaccessible Power Saving options

2017-03-03T14:27:17.0770000

Hello,

I was trying to configure power saving on a new E830f (with latest firmware 10.17.2270.00) using WebPAM PROe in Device -> Component List -> Controller Settings, but all power options are greyed out and locked to Never.

Is there any option I must change beforehand? I don't see anything in manual. Nor any explanation why power saving might be disabled.

Best Regards,
W.

Ex30 and Windows 10 Pro

2017-02-03T11:18:48.0870000

Good Morning

I have a question regarding the Vtrak Promise Ex30, which i'll need im my project, to connect as a DAS system on a Windows 10 Pro workstation using an ATTO FC82EN

In the manual, the WinOS supported are only WinServer 2008 and 2012.

Is there no way to connect it to a Windows 10 workstation?

Thank you very much for your time

Best Regards

Zanon Gabriele

Promise Vtrak Ex30 and Multipathing under Linux

2016-12-02T10:00:54.3270000

Hello,

I'm unable to connect our Promise Vtrak E630fD on Linux via Multipath.

Has anybody had success with this or further ideas?

Background: Both Vtrak controllers are connected directly to the server via fibre channel links.

The server (HP ProLiant DL 380 Gen9) runs on Ubuntu Linux:

$ cat /etc/lsb-release

DISTRIB_ID=Ubuntu

DISTRIB_RELEASE=16.04

DISTRIB_CODENAME=xenial

DISTRIB_DESCRIPTION="Ubuntu 16.04 LTS"

$ uname -a

Linux gandalf 4.4.0-51-generic #72-Ubuntu SMP Thu Nov 24 18:29:54 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux

I see both fibre channel connections are up:

$ cat /sys/class/fc_host/host?/port_state

Online

But by default only one device (/dev/sdb) appears.

This was fixed by enabling ALUA on the controllers - big thanks to Promise Support.

After the other device /dev/sdc comes up, which gets multiple times reported as "Not Ready" via dmesg:

[ 5.933339] scsi 1:0:0:0: Direct-Access Promise VTrak E630f 1017 PQ: 0 ANSI: 5

[ 5.951674] sd 1:0:0:0: Attached scsi generic sg2 type 0

[ 5.954112] sd 1:0:0:0: [sdb] 54687497984 512-byte logical blocks: (28.0 TB/25.5 TiB)

[ 5.954874] sd 1:0:0:0: [sdb] Write Protect is off

[ 5.954886] sd 1:0:0:0: [sdb] Mode Sense: 97 00 10 08

[ 5.955309] sd 1:0:0:0: [sdb] Write cache: enabled, read cache: enabled, supports DPO and FUA

[ 5.965887] sd 1:0:0:0: [sdb] Attached SCSI disk

[ 6.228751] scsi 2:0:0:0: Direct-Access Promise VTrak E630f 1017 PQ: 0 ANSI: 5

[ 6.244989] sd 2:0:0:0: Attached scsi generic sg3 type 0

[ 6.245454] sd 2:0:0:0: [sdc] 54687497984 512-byte logical blocks: (28.0 TB/25.5 TiB)

[ 6.246795] sd 2:0:0:0: [sdc] Write Protect is off

[ 6.246796] sd 2:0:0:0: [sdc] Mode Sense: 97 00 10 08

[ 6.247416] sd 2:0:0:0: [sdc] Write cache: enabled, read cache: enabled, supports DPO and FUA

[ 6.257116] sd 2:0:0:0: [sdc] tag#0 FAILED Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE

[ 6.257118] sd 2:0:0:0: [sdc] tag#0 Sense Key : Not Ready [current]

[ 6.257131] sd 2:0:0:0: [sdc] tag#0 Add. Sense: Logical unit not accessible, target port in standby state

[ 6.257146] sd 2:0:0:0: [sdc] tag#0 CDB: Read(16) 88 00 00 00 00 00 00 00 00 00 00 00 00 08 00 00

[ 6.257149] blk_update_request: I/O error, dev sdc, sector 0

I think here lies the problem.

Why makes the second connection trouble?

Therefore one path is always marked as "failed":

$ sudo multipath -l

vtrak (222c30001552d2e42) dm-2 Promise,VTrak E630f

size=25T features='1 queue_if_no_path' hwhandler='1 alua' wp=rw

`-+- policy='round-robin 0' prio=0 status=active

|- 1:0:0:0 sdb 8:16 failed undef running

`- 2:0:0:0 sdc 8:32 active undef running

Thanks for your help in advance!

Björn

Login failed : Request has timed out

2016-09-28T09:07:13.6530000

Hi,

I have a Promise VTrak E830f, witch have some disk problems (dead and stale disk's - 3 disk total). After that disk problem have it been rebuilding, but when that was dont i have been unable to login to the WebPAM interface. Every time i try to login i get the "Login failed : Request has timed out" error message.

Does any of you guys know what could be wrong?